Optical Customer Service Expert

3 days ago


Lancaster, Lancashire, United Kingdom Zest Business Group Full time

A leading optical lab services provider in the UK, part of Zest Business Group, is seeking a full-time customer service expert to join their team in Lancaster.

The role involves providing high-quality solutions, support, and information to customers, including order chases, queries, stock issues, technical assistance, EDI queries, deliveries, pricing, and promotions.

Key responsibilities include:

  • Delivering exceptional customer service via phone calls and callbacks within agreed timelines
  • Logging all interactions, orders, and credits accurately and efficiently
  • Expediting urgent orders and resolving technical issues using help desk functions when necessary
  • Liaising with contract account managers on account-related matters
  • Fostering long-term relationships with customers and building rapport through every touchpoint

The ideal candidate will have:

  • At least 1 year of experience as an Optical Assistant
  • Excellent understanding of customer service principles
  • Strong relationship-building skills

This opportunity offers a competitive base salary of £23,490, a standard Monday-to-Friday schedule from 9 am to 5 pm, and 20 days of holiday plus bank holidays. As an employee-owned company, you'll have the chance to become a shareholder after six months. To apply, please follow the 'Apply Now' link and we will be in touch shortly.



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