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Optical Assistant

4 months ago

Lancaster, United Kingdom CV-Library Full time

A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.

They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting

Optical Customer Service Advisor- Role

Head office based role
Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
Deliver Customer call backs to agreed timeline
Log all calls received or made
Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
Expedite urgent orders
Resolve technical issues using help desk function if necessary
Contract account managers with any account related issues
To build long term relationships with our customer & to build rapport on every customer touch point
Any other departmental function as directed by the Manager
Liaise with other departmentsOptical Customer Advisor - Requirements

1+ years experience of working as an Optical Assistant
Excellent understanding of customer service
Ability to develop relationshipsOptical Customer Service Advisor - Benefits

Base salary £23,490
Monday to Friday - 9am to 5pm
20 days holiday plus bank holidays
Become part of the Employee Ownership team after 6 monthsTo avoid missing out on the opportunity please follow the 'Apply Now' link and we will be touch as soon as possible