Customer Service Advisor

4 weeks ago

Newry, United Kingdom Additional Resources Full time

**Location: Newry,**Down**

**Salary: Very Competitive + Excellent Benefits**

**The Client**:
Our client is a well-established automotive firm, offering a wide range of products and services to the transport industry.

**The Role**:
As a **Customer Service Advisor**, you'll play a pivotal role in ensuring exceptional customer service and operational efficiency.

**Responsibilities**:

- Serve as the primary point of contact for customers, addressing their needs courteously.
- Manage service schedules and database efficiently.
- Coordinate PSV appointments and workshop job cards.
- Conduct outbound sales and customer care calls, nurturing key customer relationships.
- Generate maintenance contract quotes and sales.
- Collaborate with Workshop Foreman for job planning and efficiency.
- Communicate additional work requirements to customers, providing accurate quotations.
- Ensure customer satisfaction by adhering to Volvo 'Customer Commitments' and handling complaints effectively.
- Perform general administration tasks, including report generation, paperwork management, and word processing.

**Requirements**:

- Previously worked as a Customer Service Advisor or in a similar role.
- GCSE level education, including Maths and English.
- Strong administration and organisational skills.
- Skilled in computer operations.
- Experience in service reception or franchised car / heavy vehicle dealership would be desirable.
- Prior mechanical knowledge would be beneficial.
- Full UK driving licence.

**Benefits**:

- Health insurance
- Life insurance
- Bonus scheme
- Pension scheme
- Office perks
- Free parking
- Free work laptop
- Cycle to work scheme
- Employee development programs
- Gym membership or wellness programs

**_ Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003._**
**_Keywords: Service Advisor, Service Adviser, service representative, customer service, vehicle, automotive, job, service executive_**

**Reference**

ACO/AR/064276

**Sector**

Car Industry

**Salary**

£20,000 to £25,000 Per Annum

**Town/City**

Newry

**Contract Type**

Permanent

**Closing Date**

14/05/2024

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