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Customer Service Advisor

4 months ago

Newry, United Kingdom MyLife Bathrooms Full time

**CUSTOMER SERVICE ADVISOR**

**Department**:Customer Service
**Employment Type**:Full Time, Permanent, 36 hours per week, working over 4 days **Location**:Newry
**Job Title of Line Manager**:Customer Service Manager
**Number of Direct Reports**:0
**Reference**: CSA/03/23

**MAIN PURPOSE OF ROLE**

**ACCOUNTABILITES**

This role will involve the following responsibilities:

- Liaising with customers regarding orders and resolving any queries.
- Processing customer orders using our ERP System Kerridge K8.
- Checking stock levels and assessing the validity of orders.
- Providing excellent customer service.
- Liaising with other department within MyLife Bathrooms including the Area and National Sales Managers, the Operations Director, and Warehouse Managers.
- Assisting with continuous improvement initiatives within the department.

**SKILLS KNOWLEDGE & EXPERIENCE**

**Essential Skills & Experience**
- Excellent verbal and written communication skills that allow you to help inform and advise our customers and colleagues clearly and effectively.
- Excellent organisational and time management skills.
- The ability to be resourceful and anticipate our customer’s needs.
- Proficient in Microsoft Office packages including Outlook and Word.
- Excellent attention to detail and accuracy in work.
- Take pride in their work and have a willingness to learn and ‘can do’ attitude.

**Desirable Skills & Experience**
- Experience in a similar role.
- Experience working with ERP/CRM system.
- Experience in the bathroom industry.

**THE PACKAGE**

We offer a highly attractive package that includes a competitive salary, 4-day flexible working week, health/cash plan, life assurance, free on-site parking and employee discount.

Training will be provided.

**HOW TO APPLY**

Applications must be submitted no later than 12pm on Sunday 9th April 2023.

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Employee discount
- Life insurance
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Work Location: One location

Application deadline: 09/04/2023
Reference ID: CSA/03/23