Customer Service Advisor

3 weeks ago

Newry, United Kingdom Silverwood Recruitment Full time

Our client, a global leader in their field of design and manufacturing - currently have a vacancy at their Newry Office for a Customer Services Advisor.

**Salary**:£23,240 plus a £2000 quarterly bonus

**Hours of Work**: 39 per week (Monday to Thursday 8.30 to 5.30, Friday 8.30 to 4.30

**Location**: Newry

**Reports to**: Customer Service Manager

**Note**:Must be willing to travel to offices in St Neots, Derby, Liverpool and Belgium for training

**Main Responsibilities and Duties**:
You will work independently at times but also within a team to achieve personal KPI targets. This is a fast paced role suitable for someone motivated to deliver results.

You must be a good communicator and someone who is able to prioritise workload.

**Essential Criteria**
- Previous experience of dealing with customers in a service or sales role
- Previous experience of dealing with large volumes of customer queries via the telephone and e mail
- The ability to work in a team as well as individually
- Sound working knowledge of Office Applications, especially Microsoft Excel
- Excellent written and verbal communication skills
- Good attention to detail
- The ability to work under pressure and to deadlines
- Sound decision making
- Willing to travel to our offices in St Neots, Derby, Liverpool and Belgium for training
- Have a proactive approach to work and look to embrace company values

**Desirable Criteria**
- Previous experience in a similar role
- IT skills to include previous working knowledge of SAP
- Qualification in Business, Customer Services or IT

INDNICHE

**Job Types**: Full-time, Permanent

**Salary**: From £23,200.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Ability to commute/relocate:

- Newry, County Down: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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