Administration Assistant

7 months ago


Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

We are looking for an enthusiastic and motivated individual to join our team as an Administration Assistant within the General Office/Travel Centre at Ipswich Hospital

37.5 Hours per week - Monday - Friday

In this role you will be required to provide a customer focused service to patients, relatives and staff both face to face and over the phone.

**Duties will include**:
Car Parking administration

Production of ID Badges

Reimbursement of patient travel expenses

Cash handling

General office duties

**You must have**:
Good verbal and written communication skills

Good IT skills (Microsoft Office)

Excellent attention to detail

A customer-orientated approach

The ability to manage competing priorities

You should have the ability to work under your own initiative as well as part of a small team.

**Carry out a range of General Office duties including**:
Ordering stationary

Filing

Photocopying

Recorded mail

**Assist with cashiering duties including**:
Processing and receipting Trust fund requests on Integra

Completing income sheets for petty cash, patients monies, patient travel expenses, car parking fees, art sales, beach hut

Receipt of Charitable Income

Comply with the Trusts standing orders, standing financial instructions, policies, procedures and guidelines

Assist with the development of Facilities policies and procedures

**Carry out a range of General Office duties including**:
Ordering stationary

Filing

Photocopying

Recorded mail

**Assist with cashiering duties including**:
Processing and receipting Trust fund requests on Integra

Completing income sheets for petty cash, patients monies, patient travel expenses, car parking fees, art sales, beach hut

Receipt of Charitable Income

Comply with the Trusts standing orders, standing financial instructions, policies, procedures and guidelines

Assist with the development of Facilities policies and procedures

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Support and provide the efficient administration of General Office services to patients, visitors and staff, ensuring services are carried out in a timely and efficient manner

Communicate with understanding and diplomacy with patients, carers, relatives and the general public who may be distressed and/or have difficulty in understanding

Reimbursement of patient travel expenses in line with the Trust’s policies and procedures

Liaise with the parking management company, maintaining the car parking database to ensure permits are processed in a timely manner, dealing with queries in relation to parking charge notices, the whitelisting of staff, visitor and contractors vehicles issuing 5/7 day parking passes for both Colchester Hospital and the PCC

Attend meetings in relation to car parking administration

Issue Park & Ride tickets to members of staff

Issue rail warrants to staff

Take photographs and process staff ID Badges on Access Control System

Take bookings for the Beach Hut located at Mersea

Ordering and distribution of staff uniform

Please see attached job description for full details



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