Estate Services Officer

3 weeks ago


Brixton, United Kingdom Housing for Women Full time

**Estate Services Officer**
**Salary**: £27,003
**Location**: Brixton, London
**Hours**: 35

**Benefits**: Buy and sell annual leave programme; PerkBox; Health Cash Plan and more

**Job Type**: Permanent
Are you looking for a role where you can empower women and reduce the inequalities they face by playing a vital role in the provision of good homes and services?
We are looking for an Estate Services Officer to help us bring about our overarching commitment to delivering a customer-focused service that is consistent, reliable and responsive. This is a brilliant opportunity to join us if you can:

- Consistently ensure our properties are safe places for our residents throughout their journey
- Act as a proactive leader in rectifying property defaults for our customers
- Support our Neighbourhood Team to improve customer satisfaction
- Champion the rights of our customers to expect housing that complies with all housing regulations and laws
You will be joining a fun, committed team who all aspire to listen, learn and act to improve our delivery of safe, legal housing support that meets our customers’ needs.
**Key responsibilities include**:

- Inspecting communal areas to monitor regulatory and statutory compliance
- Supporting the management of estate service contractors to ensure high-quality communal repairs, cleaning and grounds maintenance
- Working to address community safety issues to improve customer satisfaction
- Carrying out skilled general maintenance work including general DIY
- Monitoring follow-up works from fire risk assessments and the removal of hazards in communal areas
- Recognising safeguarding responsibilities including reporting vulnerabilities
**To be successful in this job, you will require**:

- Experience of monitoring and contract managing service contracts
- Proven experience in a customer service environment, including front-line service delivery
- A strong understanding of estate management, monitoring risk, health and safety, compliance and environmental services
- Knowledge of all relevant legislation, landlord and resident obligations including H&S and community safety legislation
- The ability to work collaboratively to deliver a right-first-time service for our customers
- The ability to maintain accurate records and produce reports using Microsoft Office and housing management systems
- Excellent communication skills
- A full, valid driving licence
**In return we will support you with**:

- Attractive pension scheme
- Perkbox
- Buying and selling annual leave
- Healthshield
- Season Ticket loan
- Subsidised gym membership
- Course Funding
Other organisations might call this role Estate Management Officer, Estate Operations Technician, Facilities Technician, or Building & Facilities Engineer.
The closing date for the role is 31st January 2023 and interviews will take place week commencing 6th February 2023.
Housing for Women is an independent organisation, and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London’s women for over 85 years; providing secure, affordablehousing and related services to help them make the most of the opportunities they have.



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