Voids and Lettings Officer

2 weeks ago

Brixton, United Kingdom 4Recruitment Services Full time

**VOIDS AND LETTINGS OFFICER**

Main purpose of the job
- To provide an efficient empty property management and letting service for residential and non-residential units including garages, sheds, allocated parking bays, cycle stores and converted laundry spaces, to minimise turnaround times and maximise income.
- To maintain waiting lists for non-residential units.
- To manage and monitor the parking enforcement contractor and the performance of the contractors and handypersons repairing garages, sheds, etc.

**KEY ACCOUNTABILITIES**

- To process empty homes through the voids and lettings process including arranging and undertaking viewings with prospective tenants, conducting sign ups and diarising new tenant visits for Neighbourhood Housing Officers
- To let non-residential units in line with process. This will include units such as sheds, allocated parking bays and cycle storage
- Respond to correspondence, complaints, members’ enquiries, Freedom of Information and Subject Access Requests which are within the post holder’s responsibility and make suggestions for improving service delivery
- Provide assistance, advice and information to residents on the full range of Income Maximisation services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met
- Update management information systems, waiting lists and databases with, for example, data relating to customer information and audits
**PERSON SPECIFICATION/SELECTION CRITERIA**

**KNOWLEDGE**

An understanding of the issues of housing, empty property management and letting, health and safety and how these impact on the well-being of residents and the responsibilities of landlords

Knowledge of current legislation relevant to housing, tenancy and leasehold management

**EXPERIENCE**

Experience of letting and coordinating property viewings of empty (void) properties

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