Neighbourhood Officer

**Posted**:28/03/2024 11:34**Salary**:£36,506 per annum**Location**:Brixton**Level**:Experienced**Deadline**:30/04/2024 23:59**Hours**:35**Benefits**:27 days holiday; Attractive pension scheme, Perkbox, Buying and selling annual leave, Healthshield, Season ticket loan, Subsidised gym membership, Course funding and more**Job Type**:PermanentWe are currently seeking a Neighbourhood Officer to join our join our friendly and hard-working team on a permanent, full-time basis, working 35 hours per week.

This is an incredible opportunity for a compassionate individual with experience preparing and presenting cases to Court for breach of tenancy to join our life-changing organisation.

**The Role**

As a Neighbourhood Officer, you will provide high-quality neighbourhood customer services and management services to our tenants.

Using a coaching approach to support our tenants, you will design services that better support and empower them, including vulnerable women and older tenants, advocating on their behalf.

You will utilise resources within the local neighbourhood and have honest and sometimes difficult life skills conversations with tenants that enable them to make more informed choices in their lives.

Additionally, you will:

- Organise and participate in neighbourhood surgeries
- Ensure compliance with arrears and income policies
- Manage service-related complaints and queries
- Conduct regular inspections of properties
- Identify and deal with abandoned properties and tenancy fraud

**About You**

To be considered as a Neighbourhood Officer, you will need:

- Experience of Social Housing Management
- Experience preparing and presenting cases to Court for breach of tenancy, including DIY possession procedures
- Knowledge of Landlord and Tenant legislation and procedure
- Knowledge of current issues in the provision of social housing, including Welfare Benefits and Welfare Reform & Work Act 2016
- Good verbal and written communication skills
- A recognised qualification at HNC level or higher

Housing for Women is an independent organisation and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London’s women for 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.

**Overall Aim**
- As a Neighbourhood Officer you will use a coaching approach to identify where our tenants want to get to in life, this will help you design services that better support and empower our tenants residing in around 210-280 H4W households including vulnerable women and older tenants.
- Utilising resources within the local neighbourhood and having honest and sometimes difficult life skills conversations with customers that enable them to make more informed choices in their lives is a key aspect of this role.
- Our Officers will also act as an ambassador for H4W providing high-quality neighbourhood customer services and management services. Through actively working with tenants, partner agencies, housing benefit and DWP offices our Officers will ensure compliance with arrears and income policies at all times.
- Ensuring that tenants’ needs are identified at the earliest possible stage and prompt action is taken will prevent the escalation of problems. Our Officers will organise and participate in Neighbourhood surgeries allowing for a proactive approach when meeting Housing Management service requirements, KPI’s and LPI’s.
- Our supportive Officers will be flexible, they will spend most of their time getting to know their tenants in their own homes and willing to go the extra mile and work outside of 9 to 5 hours when needed.

**Key Responsibilities**

**Customer Focus**
- To provide a consistently outstanding service that demonstrates H4W’s corporate values ensuring our properties are well presented and maintained.
- To ensure that all neighbourhood management services are delivered in accordance with specified standards and agreed policies and procedures to the tenants within the Neighbourhood Officer’s area of responsibility.
- To take ownership and responsibility for any service related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times.
- Working in partnership with the Direct Labour Operative and conduct pre-advertised regular inspections to the properties in the patch in order to ensure that estate services such as cleaning, caretaking, ground maintenance and routine maintenance of communal areas have been carried out to specified standards and to take remedial action where they have not and to identify any additional repairs/works that need to be undertaken.
- Ensure all the KPI and LPI targets and objectives are met.
- Organise and participate in Neighbourhood surgeries.

**Partnership working**
- To identify and get to know various agencies, groups and bus