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Neighbourhood Officer

2 months ago

Brixton, United Kingdom Housing for Women Full time

**Posted**:23/06/2023 09:19**Salary**:34,603**Location**:Brixton**Level**:Experienced**Deadline**:07/07/2023 23:59**Hours**:35.00**Benefits**:27 days holiday; buy and sell annual leave programme; Clinical supervision; PerkBox; Health Cash Plan and more**Job Type**:Permanent**Key responsibilities include**:

- Utilising resources within the local neighbourhood and having honest and sometimes difficult life skills conversations with customers that enable them to make more informed choices in their lives is a key aspect of this role.
- Provide high-quality neighbourhood customer services and management services. Through actively collaborating with tenants, partner agencies, housing benefit and DWP offices our Officers will ensure compliance with arrears and income policies at all times.
- Ensure that tenants’ needs are identified at the earliest possible stage and prompt action is taken to prevent the escalation of problems. Also, organise and participate in Neighbourhood surgeries allowing for a proactive approach.
- Undertake all visits to the home as required for starter tenancies (including 6 week, 6 month and 9 month tenancy home visits), and undertake tenancy reviews at all stages of the process ensuring accurate records are kept of actions and decisions taken.
- To work with H4W’s Fundraising Manager to plan and deliver externally funded projects such as the decorating project for older tenants, and also lunch clubs, outings and digital inclusion projects.
- Working with the Head of Regeneration to deliver strategies and programmes for specific schemes

**To be successful in this role you will need**:

- Strong experience of Social Housing Management, decanting and stakeholder engagement
- Experience preparing and presenting cases to Court for breach of tenancy including DIY possession procedures
- Experience of effective management of rent arrears.
- Working knowledge of Landlord and Tenant legislation and procedure relating to both general tenancy and other tenures
- To work with the Head of Regeneration to review/revise the decant policy and procedures, developing and supporting relevant customers requiring decants. Ensuring all decant objectives and deadlines for the regeneration programme are met.
- To oversee the timely decanting of properties in the regeneration area and timely allocation of new properties in accordance with the decant policies and program plans as required. This includes sourcing a suitable pipeline and defining the approach within an agreed allocations strategy.
- To lead on local authority engagement and negotiations in respect of decants for regeneration.
- To ensure that housing needs surveys and verification visits are regularly conducted and fully documented
- Excellent knowledge of current issues in the provision of social housing including Welfare Benefits and Welfare Reform & Work Act 2016.

Housing for Women is an independent organisation and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London’s women for 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.

**Overall Aim**
- As a Neighbourhood Officer you will use a coaching approach to identify where our tenants want to get to in life, this will help you design services that better support and empower our tenants residing in around 210-280 H4W households including vulnerable women and older tenants.
- Utilising resources within the local neighbourhood and having honest and sometimes difficult life skills conversations with customers that enable them to make more informed choices in their lives is a key aspect of this role.
- Our Officers will also act as an ambassador for H4W providing high-quality neighbourhood customer services and management services. Through actively working with tenants, partner agencies, housing benefit and DWP offices our Officers will ensure compliance with arrears and income policies at all times.
- Ensuring that tenants’ needs are identified at the earliest possible stage and prompt action is taken will prevent the escalation of problems. Our Officers will organise and participate in Neighbourhood surgeries allowing for a proactive approach when meeting Housing Management service requirements, KPI’s and LPI’s.
- Our supportive Officers will be flexible, they will spend most of their time getting to know their tenants in their own homes and willing to go the extra mile and work outside of 9 to 5 hours when needed.

**Key Responsibilities**

**Customer Focus**
- To provide a consistently outstanding service that demonstrates H4W’s corporate values ensuring our properties are well presented and maintained.
- To ensure that all neighbourhood management services are delivered in accordance with specified standards and agreed policies and procedures to the tenants within the Neighbourhood Officer’s area of r

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