Tenancy Sustainment Officer

4 weeks ago

Brixton, United Kingdom Housing for Women Full time

**Posted**:26/03/2024 13:55**Salary**:£36,506.16**Location**:Brixton**Level**:Experienced**Deadline**:11/04/2024 23:59**Hours**:35.00**Benefits**:Attractive pension scheme, Perkbox, Buying and selling annual leave, Healthshield, Season ticket loan, Subsidised gym membership, Course funding**Job Type**:PermanentWe are working to deliver our Customer First Strategy Phase two for 23-24 and are now building our team for the future who will help deliver on our commitment to:

- Positive outcomes for our customers.
- Deliver homes where women want to live.
- Grow high quality support services.
- We are currently seeking a Tenancy Sustainment Officer to join our team on a full-time, permanent basis.
- This is an outstanding opportunity for a compassionate individual with experience working in a supported housing setting or environment to join our crucial organisation. Your commitment, resilience and calm demeanour will make you a valuable asset in our mission to provide quality housing services to women who need them the most.
- What’s more, you’ll have the chance to play a pivotal role in supporting individuals to find new homes, helping them to achieve positive outcomes that will make a lasting impact on their lives.- **The Role**

You may have previous experience working as a Housing/Neighbourhood Officer, Independent Living Manager or a Tenancy sustainment Officer looking for change a new challenge. As a Tenancy Sustainment Officer, you will support individuals in finding a new home through choice-based lettings or accredited landlords.
- Assisting individuals with the arrangements to move to their new home, you will deliver individual, positive outcome-focused support, ensuring they can successfully claim their home loss and disturbance payments.
- You will also provide practical support and information to clients, from assisting them in placing bids through choice-based lettings and liaising with potential landlords to accompanying them on viewings and helping to complete tenancy agreements and welfare benefit claims.
- Additionally, you will:
- Undertake assessments of customers
- Assist customers with day-to-day tenancy issues
- Provide updates to stakeholders regarding the status of each resident and property
- Maintain an accurate and timely record of all activities

**About You**

To be considered as a Tenancy Sustainment Officer, you will need:
- Experience working within a similar or related field and/or environment
- Experience of partnership and multi-agency working
- Experience working positively with people in crisis and/or displaying challenging behaviours
- Experience advising and assisting people with managing their tenancies
- Knowledge of current legislation regulations and standards relating to Housing Management Services
- A clear understanding of social housing and welfare benefit issues
- A full, valid driving licence and access to your own vehicle

Housing for Women (HfW) is a registered housing association, a charity and a company limited by guarantee. We have been providing homes for London’s women since 1935. We also provide specialist housing and support solutions for those women in London whose housing needs are exacerbated by intersectional inequalities and disadvantage, especially those women who have experienced gender-based violence. We are proud to be based in London with our workforce reflecting the diverse communities we serve.

**Overall Aim**
- Supporting individuals in finding a new home through choice-based lettings or accredited landlords. To provide the highest level of communications and interactions to ensure engagement with our customers.
- Working collaboratively with the customer to create a personalised, outcome focused action plan of their decant journey.
- Supporting individuals to arrange moving to their new home. Working to ensure Customers successfully claim their homeloss and disturbance payments.
- Attend and support viewings and sign ups when necessary.
- Promote action plans, ensuring that customers receive personalised positive services to sustain independence.
- To sign-post residents to specialist support services where required
- To keep accurate, robust records on our Housing Management systems
- Work with internal and external partners/stakeholders to ensure customers specialist support needs are met.
- Providing regular updates and positive contributions to stakeholders.
- To work alongside the Housing Management team to provide a seamless and joined-up service to customers, to include, tenancy management, ASB, tenancy audits, rent area discussions and other housing management tasks that support the customer during transition.
- Support effective void management, working closely with the asset team and local authority.

**Key Responsibilities**

**Customer Service**
- Ensuring the delivery of individual personalised interactions, reflective of different customer needs, including culture and diversity issues.
- Providing practical support and

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