Customer Support Administrator
6 months ago
We have a small and friendly Customer Support Team and are looking for someone to join us who has experience in providing excellent customer service with a positive ‘can do’ attitude.
An excellent telephone manner with a focus on customer support, communication and interpersonal skills are high on the agenda, along with the ability to effectively organise workload to meet deadlines, whilst having the flexibility to address more urgent matters when required.
You will be working as part of a small committed team in an interesting, growing and topical marketplace. We pride ourselves on the service that we supply to our customers, which includes the following objectives;
- Responding promptly to telephone, electronic or postal enquiries
- Ensure all activity is customer focused and proactive
- Process customer orders and quotations in a timely manner
- Handling any customer queries with a diligent and pleasant nature
**Key Duties and Responsibilities will include (but not be limited to)**
- Processing Sales Orders using SageLine 50
- Filing of paperwork relating to finished goods
- Communicating lead times and delivery to customers
- Administrative support for Specialist Seating Assessors and Engineers
- Communicating with customers (Members of the Public / Healthcare Professionals / Distributors) regarding our products
- Various administrative functions including - typing, filing, photocopying, data entry
- Generating relevant weekly and monthly reports
**Desirable Skills / Aptitudes**
- Excellent telephone manner - polite / confident
- Good IT Skills (Excel / Word), Outlook, SageLine 50 or similar database package
- Organised and high level of attention to detail
- Works well within a team
**Terms of Employment**:
- Hours - Monday to Friday 9am to 5pm (Half an hour for lunch)
- 26 days holiday per year (plus 8 days bank holidays)
- Company Pension Scheme
- On Site Free Parking
**Education**
GCSE or equivalent (preferred)
**Experience**:
Previous Customer Service experience is essential
**Job Types**: Full-time, Permanent
Pay: £22,000.00-£23,500.00 per year
**Benefits**:
- Bereavement leave
- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
Reference ID: CF CSA 227
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