Customer Service Administrator

7 months ago


Newton Abbot, United Kingdom Trago Mills Full time

**Trago Mills (Newton Abbot) - Retail Sales Assistant**

Conveniently located just off the A38 between Plymouth and Exeter, our Newton Abbot store consists of over 18,500 square meters filled with over 180,000 home and leisure products.

**Job Type**

Full Time - 35 hours per week working 5 days from 7

**Salary**

£11.59 per hour plus performance related bonus scheme and generous staff discount scheme

**Responsible to**

Retail Store Manager

**Role Summary**
- To work flexibly, undertaking retail and such other activities to maximise sales, business efficiency and customer satisfaction.

**Key Relationships**
- Retail store management and kitchen planners

**Key Responsibilities, Tasks and Activities**
- Processing and checking of customer orders and related pricing
- Processing of sales receipts and sales documents
- Assisting in the flow of business paperwork to maximize efficiency
- Liaising with customers and building relationships
- Qualify leads and facilitate appointments sales for designers
- Plan check / order place / check confirmations / remedial requirements / customer liaison / payment
- Maintain lead and conversion log
- Contacting and following up with clients to help them with their buying process
- Learn and maintain product knowledge
- Willing to take on reasonable additional responsibility as necessary

**PERSON SPECIFICATION**

**Experience**
- Previous administrative experience preferred

**Skills & Qualifications**
- Computer skills Good organisational and verbal communication skills

**Key Behaviours**
- Work well with others demonstrating enthusiasm and helpfulness
- Should take pride in cleanliness, be of smart appearance and have a confident manner
- Takes ownership for work, accepts direction and works efficiently to meet deadlines
- Develops job knowledge and skills through personal development
- Looks after own health and fitness
- Is honest, courteous and trustworthy in relation to the company, colleagues and customers
- Sets a good example to colleagues in terms of appearance and conduct

**Other**
- An understanding of individual responsibility and the company’s obligations in complying with the Health & Safety policies and arrangements
- An understanding and commitment to fairness, diversity and dignity in the workplace

**Job Types**: Full-time, Permanent

**Salary**: £11.59 per hour

Expected hours: 35 per week

Schedule:

- Day shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person



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