Sales & Customer Service Administrator

4 months ago


Newton Abbot, United Kingdom AUK Hygiene Full time

An excellent opportunity to join a positive and friendly team, in a modern and positive working environment. AUK Hygiene is part of a group of companies that are still family-owned and managed.

The mission at AUK Hygiene is to Make Cleaning and Hygiene Easy. Customer care is a critical part of delivering this.

As a company we are passionate about our customer service, always going the extra mile.

**The job involves **ensuring the customer has an excellent experience including:

- Answering the telephone
- Entering orders and order management
- Engagement with suppliers
- Manage delivery expectations with suppliers and customers
- Managing inbox, livechat and web orders
- Resolving customer's queries and issues
- Managing and maintaining customer relationships
- Provide dedicated account management and exceptional customer service

**What you Need to Be Successful**:

- Good confident and friendly telephone manner
- Excellent task management skills
- Fast and accurate data entry is essential and excellent at working with IT systems.
- A can-do attitude and great work ethic
- Great communication skills
- A strong track record in customer service and account management
- Ability to work under pressure

**What We Offer You**
- A great friendly and supportive team to work with
- Excellent office facilities - a sit/stand desk, double screens and free parking
- Working with a well-oiled machine, including well-documented systems, excellent modern IT programs and a reliable warehouse/delivery team
- Monday to Friday 8 am - 5 pm - Never Weekends
- 20 Days Holiday plus bank holidays (There are 3 compulsory holiday days between Christmas and New Year so you have a week off)
- **PLEASE ONLY APPLY THROUGH THIS APP. NO DIRECT CONTACT PLEASE.**_

**Salary**: £26,400.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Newton Abbot, TQ12 6TQ: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person


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