CRM and Business Support Officer

3 weeks ago

London, United Kingdom Page Group Full time

You'll support the CRM manager in delivering the CRM strategy and developments and take the lead in making sure day to day issues are logged, triaged, tracked and resolved.

**Client Details**

It's an exciting time to join RCOT and the Brand and Marketing team. They're working to transform awareness of occupational therapy across the UK, making sure it's understood, respected and valued and that the vital contributions their members make to ahealthier society are recognised and celebrated.

**Description**

As CRM and Business Support Officer you'll play an important role in the CRM and Digital Channels team and make a significant contribution to their transformation plans. You'll be the first point of contact for day-to-day operations of CRM. You'll supportthe CRM manager in delivering the CRM strategy and developments and take the lead in making sure day to day issues are logged, triaged, tracked and resolved. You'll work with colleagues across the organisation to promote and support the wider use of CRM tosupport all business operations, identifying training gaps and designing and delivering guidance to help resolve them.

Responsibilities will include:
First line CRM support, triaging support requests, logging, tracking and managing these through to resolution.

Support the CRM Manager with all projects, developments and enhancements through testing to go live.

Understand the importance of data integrity and support colleagues to improve data quality.

Be GDPR compliant and understand the importance of data protection across all areas of CRM

Support the creation of training documentation and other CRM related documents; develop and maintain a CRM induction process.

Work with colleagues to create and run reports, helping to build data literacy across RCOT.

Actively seek out improvements for CRM, creating and implementing solutions.

**Profile**

Previous experience in a CRM support role, ideally with experience of working with MS Dynamics.

Experience of gathering and documenting business requirements.

Experience of developing and documenting business processes and procedures.

The ability to work closely with colleagues to support them in their use of CRM systems, identifying training needs and creating appropriate support material.

Ability to communicate technical content to non-technical colleagues at all levels of seniority.

Exposure to membership bodies and professional associations will be helpful

**Job Offer**

Rewards and benefits are just one part of the reason RCOT is a great place to work. They offer significant benefits, including private healthcare, Christmas closure and an Employee Assistance Programme. In addition, they offer a hybrid working model whichoffers a blend of home and office-based working.

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