Benefits Administration Officer Apprentice

3 weeks ago


Twickenham, United Kingdom Richmond & Wandsworth Council Full time

Provide a service to customers claiming Housing Benefit or Council Tax

reduction by:

- Dealing with any incoming post and documents, including

indexing, integration, copying and returning documents.
- Scanning and indexing documents provided by customers in

reception to support their claims.
- Batch and manually printing and enveloping letters.
- Using the IT systems to print letters or documents as required for

different services or customers.
- Print and log documents to support fraud cases as instructed by

the Department of Work and Pensions.
- Print and log documents in relation to Subject Access Requests.
- Maintain filing systems and databases as required.
- To contribute as required to performance reviews and

improvement measures on an ongoing basis, helping to

ensure that a customer focus is embedded.
- To work as required in ways to develop good working relations and

collaborative arrangements with internal and external

stakeholders.
- To comply with relevant codes of practice, including the code of

conduct and policies concerning data protection and health and

safety.

**Job Types**: Full-time, Apprenticeship

**Salary**: £17,946.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Twickenham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person


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