Band 3 Pet-ct Bookings and Reception Officer

6 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
The Birmingham PET Centre is a specialised imaging facility based at the Queen Elizabeth Birmingham Hospital, providing PET-CT scans predominantly under a national NHSE contract to Alliance Medical. The service actively participates in R&D.

The PET CT Bookings & Reception officer gives essential support to the specialised administrative team in PET Department. They work as part of a Multidisciplinary team that provides diagnostic procedures directly to patients. The PET CT Bookings & Reception Officer works according to the standard practices of the department, seeking advice and guidance from more senior staff when necessary.

The PET CT Bookings & Reception Officer will act as first point of contact for all service users and patient pathway enquiries to the PET Centre. Ensure they are dealt with in a polite, professional and empathic manner.

We have one of the busiest scanners in the country where shift patterns (12 hours) and flexibility is paramount to cover weekends and evenings.

**Main duties, tasks & skills required**:
We are looking for a part time PET-CT Bookings and Reception Officer
- 30 hours (Monday, Tuesday, Wednesday -10 hours each day).

You are enthusiastic and self-motivated and work well as part of a multidisciplinary team.

You are a good communicator with knowledge of medical terminology. You are empathic and enjoy contact with patients. You are computer literate and familiar with software such as Microsoft Outlook, Word and Excel.

Your main duties will include being the first point of contact for all patients, referrers and other queries relating to PET-CT scanning, with particular responsibility for organising patient appointments, dealing with queries and providing general administrative support and organisation of documentation.

You will also help with providing cover for other staff within the department eg at lunchtime or during absences. Flexibility is a key part of this role. Being a team player is essential.

If you enjoy a challenge (7 days turnaround) and are prepared to develop your role and help improve departmental efficiency with your own new ideas, then I would like to hear from you

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good standard of general education to GCSE level or equivalent including Maths and English.

NVQ level 3 in administration or equivalent or equivalent experience AND evidence of continuous development over a number of years.

**Experience**:
**Essential**:
Extensive clerical experience within an appointment booking environment.

Willingness to undertake further professional development.

Knowledge and understanding of complex imaging procedures.

Knowledge of medical terminology and anatomical terms.

Knowledge of Imaging booking procedures and Radiological information systems.

**Disclosure and Barring Service Check**:

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