Veterinary Reception Manager
4 days ago
We are looking for a motivated and organized individual to join our team as a Veterinary Reception Manager at White Cross Vets in Kings Heath, Birmingham. As a key member of our practice team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.
This is a full-time permanent position working 37.5 hours per week, including a share of Saturdays. You will work closely with our experienced veterinary teams to deliver high-quality care to pets and their owners.
About the RoleThe ideal candidate will have previous experience working in a busy reception environment, managing phone calls and cash handling. They will also possess excellent communication skills, a positive attitude, and a genuine love of pets and people.
Key Responsibilities- Provide exceptional customer service to pet owners and their pets
- Manage front desk operations, including phone calls and cash handling
- Work collaboratively with veterinary teams to deliver high-quality care
- Maintain accurate records and administrative tasks
- Previous experience in a similar role or relevant industry
- Excellent communication and interpersonal skills
- Ability to remain calm and composed under pressure
- Basic computer skills and familiarity with practice management software
- A competitive salary of £25,000 - £30,000 per annum, depending on experience
- 6.6 weeks annual leave, plus additional days for your birthday
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme and initiatives focused on employee wellbeing
- Discounted staff pet care and access to the IVC Evidensia Academy for learning and development opportunities
- A supportive and inclusive work environment that values diversity, equality, and inclusion
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