Veterinary Hospital Representative

1 month ago


Birmingham, Birmingham, United Kingdom VC Evidensia UK Full time

About the Role:

We are seeking a skilled Client Liaison Officer to join our team at Blaise Veterinary Referral Hospital, Birmingham, West Midlands. This part-time position involves working 35 hours per week, with evening and weekend shifts.

The ideal candidate will have previous receptionist experience or demonstrate excellent customer service skills. Familiarity with veterinary medical terminology, procedures, and common medications is an advantage.

The salary for this role is estimated at around £25,000-£28,000 per annum, depending on experience. Benefits include 6.6 weeks annual leave, enhanced family-friendly policies, cycle to work scheme, and learning and development opportunities.

  • Key Responsibilities:
  • Be the initial point of contact with referring vets, partner practices, and pet owners in making appointments.
  • Welcome clients and their pets in a friendly and professional manner.
  • Work within a strong team dedicated to delivering high-quality client care.
  • Maintain and update electronic and physical medical records accurately and securely.
  • Collect fees for services rendered, process payments, and issue invoices or receipts.
  • Monitor and order office and reception supplies as needed.
  • Collaborate with the maintenance team to ensure cleanliness and organisation of the reception area, waiting room, and common areas.


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