Service & Parts Helpdesk Co-ordinator

3 weeks ago


Halifax, United Kingdom MAG Equipment Full time

**Overview**

We have a fantastic opportunity to join our rapidly expanding Service & Parts Team at MAG Laundry Equipment.

We are looking for customer focused individuals to join our team. Working as a part of a vibrant department as well as individually, your role is to handle Service & Parts Helpdesk calls in a timely manner and to take ownership of the situation to provide a resolution to the customer's satisfaction, scheduling of jobs for field technicians and managing parts and van stock.

Our team also provides technical support to our customers, with support from our Field Technicians (training is provided). We are looking for a professional and enthusiastic individuals with experience in customer service, service co-ordination, and / or stock control.

**Key responsibilities**
- Inbound and outbound call handling in a polite and professional manner
- Logging jobs and arranging engineer visits
- Scheduling planned preventative maintenance visits
- Stock control and van stock for engineers
- Picking and packing parts to be shipped to customers and field technicians
- Inputting of data onto our internal systems
- Liaising with internal departments and field technicians

**Qualifications, Skills & Experiences**

**Essential**
- Good organisational skills
- Demonstrated ability to provide excellent customer service
- Experience of working in a busy team; driven to achieve personal, team, and business KPI's
- Able to build a strong rapport with our customers and the team
- Strong team player
- Confidence to own and resolve issues by showing initiative and eager to learn
- Good level of computer literacy including Microsoft, Excel,
- Smartphone

**Desirable**
- Previous experience of working in a customer helpdesk role
- Scheduling of jobs for field technicians
- Stock control

**What's on offer?**
- Great team working and fun environment
- Fantastic opportunity to develop and grow
- Being part of one of the top 5 growing companies within the industry

**Salary**:
**Benefits**:

- Company pension
- Company phone upon completion of probation
- Bonus scheme upon completion of probation

**Work Location**:HX1 5BU

**Contact**:Rebecca - 01422 553366

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- B2B Telephone: 1 year (required)

Work Location: One location

Expected start date: 01/02/2023



  • Halifax, United Kingdom MAG Equipment Full time

    **Overview** We have a fantastic opportunity to join our rapidly expanding Service & Parts Team at MAG Laundry Equipment. We are looking for customer focused individuals to join our team. Working as a part of a vibrant department as well as individually, your role is to handle Service & Parts Helpdesk calls in a timely manner and to take ownership of the...

  • Finance Co-ordinator

    4 weeks ago


    Halifax, United Kingdom Arc Recruitment (Yorks) Ltd Full time

    Finance Co-Ordinator Permanent / Office Based Monday - Friday 09:30 - 17:30 £25,000 - £26,000 Depending on Experience 4/5 days - 37.5 hours Ripponden, Halifax An exciting opportunity has arisen to join my client business in a dynamic position as a Finance and Shipping Co-Ordinator in the UK Office dealing with international imports. This position will be...


  • Halifax, United Kingdom Angelcare Residential Living Full time

    **Angelcare Residential Living, Calderdales only fully private care home is looking to expand its in house activities & events team.** **Could you be the person we are looking for?** **We are looking for an energetic and flamboyant individual to join our team.** **You will work along side the other members of the activities team and the management team,...


  • Halifax, United Kingdom West Yorkshire Police Full time

    Location 1 - Halifax Salary 1 - £27,789.00 - £29,874.00 per annum Job Advert 1 - THE FOLLOWING VACANCY HAS BEEN ADVERTISED EXTERNALLY - Domestic Violence Co-ordinator - Calderdale - Halifax - Permanent - 1 full time post - WYP Calderdale district are looking to recruit a dynamic domestic abuse co-ordinator to join our busy team.- There will be a broad...


  • Halifax, United Kingdom Calderdale Council Full time

    Application closing date 04/01/2023 - Location Halifax - Salary PO1-4, £33,820 - £36,298 per annum - Package 37 hours per week, permanent - Job category/type Council - Job description**Post Ref**:CC414 **Please note**:Priority applicants will be seen in the first instance. The role is generally carried out inside normal working hours (7am to 7pm) with...

  • SEND Co-ordinator

    1 month ago


    Halifax, Calderdale, United Kingdom The North Halifax Grammar School Full time

    "Student behaviour and ambition", "quality of relationships", "very supportive colleagues", "the right work:life balance for me" some of the comments from the latest staff survey and this, together with our employee benefit scheme and generous pension provision makes this a great place to work.In November 2023 we were graded by Ofsted as Good overall with an...


  • Halifax, United Kingdom Calderdale Council Full time

    Application closing date 13/03/2024 - Location Halifax - Salary PO1-4, £35,745 - £38,223 per annum - Package 37 hours per week, 24 month fixed term - Job category/type Council - Job description**Post Ref**: CC929 Calderdale has long been a place of welcome to people seeking a new life of safety in the UK and has been part of the national asylum dispersal...


  • Halifax, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time

    Our Family & Specialist Services Division is looking for a dynamic caring individual to provide administration and scheduling support to the secretarial and scheduling team. The post holder must have a flexible approach to their duties, as will be working within a busy yet very supportive and forward-thinking team. This role provides the opportunity of...


  • Halifax, United Kingdom South West Yorkshire Partnership NHS Foundation Trust Full time

    Job Summary The Calderdale Intensive Home-Based Treatment Team for working age adults have a vacancy for a full time Band 6 senior practitioner. Main duties of the Job The post holder will be responsible for assessments, risk management, care-planning, and co-ordination of care delivery within a team approach. You should be forward thinking, proactive...


  • Halifax, United Kingdom Calderdale Council Full time

    Application closing date 28/06/2023 - Location Halifax - Salary Scale PO1-4 £33,820 - £36,298 per annum - Package 37 hours per week, permanent - Job category/type Council - Job description**Post Ref**: CC656- Please note: Priority applicants will be seen in the first instance.- This is a new post which is being jointly funded in partnership with the ICB...


  • Halifax, United Kingdom Calderdale Council Full time

    Application closing date 07/02/2023 - Location Halifax - Salary Salary: PO1-4, £33,820 - £36,298 per annum - Package 37 hours per week, Fixed term for 2 years - Job category/type Council - Job description**Ref**:CC366 Calderdale’s Homelessness Service strives to support people who face homelessness by providing advice, safe accommodation and support. A...


  • Halifax, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 349829**Salary**: - £25,310 - £30,968- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 7Contents Location About...


  • Halifax, United Kingdom NHS West Yorkshire Integrated Care Board Full time

    Function Specific Responsibilities To assist the ICB in delivering its commissioning responsibilities with regards to standards as required in The National Framework for Continuing Healthcare and Funded Nursing Care (2022). The aim of the post is to ensure that all placements and/or packages of care commissioned by West Yorkshire integrated care board...


  • Halifax, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time

    Are you a midwife with a strong focus on compassionate and personalised care, whatever the setting and care pathway? Do you challenge yourself to always put the patient first, breaking down traditional barriers? - Professional accountability for the effective delivery of LDRP, Team Based Care. - Provide managerial and clinical guidance in the absence of the...

  • Charity Administrator

    4 weeks ago


    Halifax, United Kingdom Happydays Homeless Charity Full time

    **Job Role** Charity Administrator **Job hours**: 25 hours per week - Saturdays will be part of the working week. **Responsible to**:Head of Food Services **Starting Salary**:£11.50 per hour Happydays UK are an expanding charity supporting adults that are homeless or at risk of homelessness. Happydays are looking for an organised individual with...


  • Halifax, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time

    Work with a range of people across the ICB who have responsibility for improving the experience and clinical outcomes for diabetic patients. Work in collaboration with the Outpatient Therapy services manager and Podiatry Team lead to co-ordinate, design and deliver the project specifically on the provision and optimisation of diabetic foot screening in...


  • Halifax, United Kingdom Calderdale and Huddersfield NHS Foundation Trust Full time

    Previous applicants need not apply The NHS has embarked upon an ambitious modernisation programme with a key objective to improve its service to patients. This programme is underpinned by Information Technology and the delivery of electronic workforce deployment systems (E Job Planning/E-Rostering) for capturing how we deploy our workforce. The Trust’s...


  • Halifax, United Kingdom InHealth Full time

    **Job Title**: Programme Administrator (18.75 hours per week) **Salary**:£10,159.50 **Location**:Halifax **Salary**:Competitive InHealth Intelligence is a leading software provider of information management solutions and forms part of the InHealth Group that sees more than 4 million patients each year. Our main areas of focus include diabetic eye...


  • Halifax, United Kingdom Reloc8 Properties Full time

    We are currently recruiting for an experienced Sales Progressor to work at our Hipperholme office, West Yorkshire. This role is a Part-Time position, available immediately. You will have experience in either the New Homes / Estate Agency Industry, ideally having worked as either a Sales Negotiator or Sales Progressor in your previous roles. Duties of the...

  • Associate Dentist

    1 month ago


    Halifax, United Kingdom mydentist Full time

    Dentist We are looking for a dentist to join our patient-focused, highly experienced and supportive practice team at Broad Street Plaza, HalifaxWe offer a competitive package and all the support you need to provide outstanding care to patients and grow the career you want.Fantastic earnings potential from a private and NHS mix that is right for you50%...