Service & Parts Helpdesk Co-ordinator

2 months ago


Halifax, United Kingdom MAG Equipment Full time

**Overview**

We have a fantastic opportunity to join our rapidly expanding Service & Parts Team at MAG Laundry Equipment.

We are looking for customer focused individuals to join our team. Working as a part of a vibrant department as well as individually, your role is to handle Service & Parts Helpdesk calls in a timely manner and to take ownership of the situation to provide a resolution to the customer's satisfaction, scheduling of jobs for field technicians and managing parts and van stock.

Our team also provides technical support to our customers, with support from our Field Technicians (training is provided). We are looking for a professional and enthusiastic individuals with experience in customer service, service co-ordination, and / or stock control.

**Key responsibilities**
- Inbound and outbound call handling in a polite and professional manner
- Logging jobs and arranging engineer visits
- Scheduling planned preventative maintenance visits
- Stock control and van stock for engineers
- Picking and packing parts to be shipped to customers and field technicians
- Inputting of data onto our internal systems
- Liaising with internal departments and field technicians

**Qualifications, Skills & Experiences**

**Essential**
- Good organisational skills
- Demonstrated ability to provide excellent customer service
- Experience of working in a busy team; driven to achieve personal, team, and business KPI's
- Able to build a strong rapport with our customers and the team
- Strong team player
- Confidence to own and resolve issues by showing initiative and eager to learn
- Good level of computer literacy including Microsoft, Excel,
- Smartphone

**Desirable**
- Previous experience of working in a customer helpdesk role
- Scheduling of jobs for field technicians
- Stock control

**What's on offer?**
- Great team working and fun environment
- Fantastic opportunity to develop and grow
- Being part of one of the top 5 growing companies within the industry

**Salary**:
**Benefits**:

- Company pension
- Company phone upon completion of probation
- Bonus scheme upon completion of probation

**Work Location**:HX1 5BU

**Contact**:Rebecca - 01422 553366

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- B2B Telephone: 1 year (required)

Work Location: One location



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