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Client Services Coordinator

6 months ago


Margate, United Kingdom NHS Professionals Full time

**If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.**

**Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.**

**We are recruiting for a Client Services Onboarding Coordinator (Internally Known as Flexible Worker Advisor)**

**Location - QEQM Hospital Margate (with requirements to travel between all East Kent Hospitals sites including Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NG and William Harvey Hospital, Ashford, Kent, TN24 0LZ)**

**Full-Time 37.5 Hours per Week**

**£21,300 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits**

In this busy and exciting role, you will receive and respond to queries from our workers and support them with all aspects of their onboarding journey. You will also be tasked with supporting with all aspects of recruitment for temporary bank staff. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Every call our Onboarding coordinators answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.
- Customer service experience in an environment where delighting the customer is the core focus
- Strong administration experience
- The ability to deal with high volume internal and external customer enquiries and conflicting priorities
- The advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
- A proactive approach to relationships and trouble shooting
- The ability to manage time and workload effectively
- The ability to prioritise conflicting workloads

**Job Types**: Full-time, Permanent

**Salary**: £21,300.00 per year

**Benefits**:

- Employee discount
- Flexitime
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Margate, CT9 4AN: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 3701