Veterinary Client Care Team Associate

6 months ago

Six Mile Bottom, United Kingdom Dick White Referrals Full time

**Location**:
Station Farm, London Road, Six Mile Bottom, Cambridgeshire

Hours:
Full time

Practice:
Dick White Referrals

**Salary**:
£26,775 per annum

**Advert Template**

Job Title: Veterinary Client Care/Reception Associate

**Salary**: £26,775 FTE

Location: DWR near Newmarket

**Job Type**: Permanent

Hours: 40 hours per week, Monday - Friday, 2PM-10PM

**Your role and responsibilities**

You will join a team of enthusiastic individuals in the delivery of outstanding service to our valued clients and assist in looking after their accounts. The role will be divided between our brand new spacious reception and the Client Care Team’s office. You will be diligent, organised and professional with the ability to maintain a harmonious working relationship with others. You will be able to manage difficult conversations in a calm but informative manner and be able to follow processes with attention to detail.

Specific duties include, but are not limited to, the following:

- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communication directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
- Explanation to our clients of the status of their accounts, taking payments and issuing invoices
- Arrangement of routine and emergency appointments from our referring vets in primary care practice
- Fielding of phone and electronic enquiries from clients, referring vets and colleagues
- Close collaboration with our Client Management Team regarding client accounts
- Maintenance of patient clinical records using our practice management software system

**Benefits**
- 5 weeks holiday + bank holidays + birthday leave
- Multiple career progression opportunities within our hospital
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About us**

Dick White Referrals (DWR) is one of the largest specialist multi-disciplinary veterinary referral centers in Europe, offering outstanding levels of clinical care in state-of-the-art facilities.

Our dedicated vets, nurses and nursing assistants, supported by the Client Care Teams, are committed to providing the highest quality surgical and medical care for pets. Most of our vets are internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals in Anaesthesia, Cardiology/Cardiac Surgery, Dentistry, Dermatology, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology, Ophthalmology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery.

We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

**Part of an amazing global family**

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make **A BETTER WORLD FOR PETS**.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

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