Veterinary Client Care Team Associate

5 months ago

Six Mile Bottom, United Kingdom Dick White Referrals Full time

**Location**:
Station Farm, London Road, Six Mile Bottom, Cambridgeshire

Hours:
Full time

Practice:
Dick White Referrals

**Salary**:
£26,775 per annum

**Advert Template**

Job Title: Veterinary Client Care/Reception Associate

**Salary**: £26,775 FTE

Location: DWR near Newmarket

**Job Type**: Permanent

Hours: 40 hours per week, Monday - Friday, 2PM-10PM

**Your role and responsibilities**

You will join a team of enthusiastic individuals in the delivery of outstanding service to our valued clients and assist in looking after their accounts. The role will be divided between our brand new spacious reception and the Client Care Team’s office. You will be diligent, organised and professional with the ability to maintain a harmonious working relationship with others. You will be able to manage difficult conversations in a calm but informative manner and be able to follow processes with attention to detail.

Specific duties include, but are not limited to, the following:

- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communication directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
- Explanation to our clients of the status of their accounts, taking payments and issuing invoices
- Arrangement of routine and emergency appointments from our referring vets in primary care practice
- Fielding of phone and electronic enquiries from clients, referring vets and colleagues
- Close collaboration with our Client Management Team regarding client accounts
- Maintenance of patient clinical records using our practice management software system

**Benefits**
- 5 weeks holiday + bank holidays + birthday leave
- Multiple career progression opportunities within our hospital
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About us**

Dick White Referrals (DWR) is one of the largest specialist multi-disciplinary veterinary referral centers in Europe, offering outstanding levels of clinical care in state-of-the-art facilities.

Our dedicated vets, nurses and nursing assistants, supported by the Client Care Teams, are committed to providing the highest quality surgical and medical care for pets. Most of our vets are internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals in Anaesthesia, Cardiology/Cardiac Surgery, Dentistry, Dermatology, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology, Ophthalmology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery.

We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

**Part of an amazing global family**

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make **A BETTER WORLD FOR PETS**.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

  • Client Care Team Associate

    5 months ago

    Six Mile Bottom, United Kingdom Dick White Referrals Full time

    **Location**: Station Farm, London Road, Six Mile Bottom, Cambridgeshire Hours: Full time Practice: Dick White Referrals **Salary**: £25,000, per annum Dick White Referral Veterinary Specialists based in the beautiful countryside of Cambridgeshire are looking for an enthusiastic and experienced Client Care Team member to join the friendly team. You will...

  • Veterinary Client Care Team Associate

    5 months ago

    Six Mile Bottom, United Kingdom Linnaeus Full time

    **Advert Template** Job Title: Veterinary Client Care/Reception Associate **Salary**: £24,000 FTE Location: DWR near Newmarket **Job Type**: Permanent Hours: 40 hours per week, Monday - Friday 8am-4pm or 11AM-7PM. 1 in 4 weekends 9am-5pm **Your role and responsibilities** You will join a team of enthusiastic individuals in the delivery of outstanding...

  • Veterinary Client Case Administrator

    6 months ago

    Six Mile Bottom, United Kingdom Dick White Referrals Full time

    **Location**: Station Farm, London Road, Six Mile Bottom, Cambridgeshire Hours: Full time Practice: Dick White Referrals **Salary**: £24,045, per annum Job Title: Client Case Administrator Location: Six Mile Bottom near Newmarket **Job Type**: Permanent Hours: 40 hours (Monday - Friday, 9am-5pm/10am-6pm) **Your role and responsibilities** You will...

  • Veterinary Twilight Patient Care Assistant

    5 months ago

    Six Mile Bottom, United Kingdom Dick White Referrals Full time

    **Location**: Station Farm, London Road, Six Mile Bottom, Cambridgeshire Hours: Full time Practice: Dick White Referrals Dick White Referrals situated in the stunning location of Newmarket in Cambridgeshire are excited to announce they are hiring a Twilight Patient Care Assistant. This is a permanent full time role. Your weekly working rota will be Monday...

  • Veterinary Pathologist

    4 weeks ago

    Six Mile Bottom, Cambridgeshire, United Kingdom Antech Diagnostics Full time

    Job Title: Clinical PathologistWe are seeking an experienced Clinical Pathologist to join our team at Dick White Referrals (DWR), a leading specialist veterinary referral centre in the UK. As a Clinical Pathologist, you will play a crucial role in the diagnosis and treatment of patients, working closely with our clinical and anatomic pathologists to provide...

  • Emergency and Critical Care Resident

    5 months ago

    Six Mile Bottom, United Kingdom Dick White Referrals Full time

    **Location**: Station Farm, London Road, Six Mile Bottom, Cambridgeshire Hours: Full time Practice: Dick White Referrals **Your role and responsibilities** This three-year residency training programme in Emergency and Critical Care (ECC) is suitable for veterinary graduates interested in pursuing a specialist career in this field. The programme has been...

  • Veterinary Pathologist

    4 weeks ago

    Six Mile Bottom, Cambridgeshire, United Kingdom Antech Diagnostics Full time

    Job Title: Clinical PathologistWe are seeking an experienced Clinical Pathologist to join our team at Dick White Referrals (DWR), a leading specialist veterinary referral centre in Europe. As a Clinical Pathologist, you will play a crucial role in the diagnosis and treatment of patients, working closely with our clinical and anatomic pathologists to provide...

  • Veterinary Pathologist

    4 weeks ago

    Six Mile Bottom, Cambridgeshire, United Kingdom Antech Diagnostics Full time

    Job Title: Clinical PathologistWe are seeking an experienced Clinical Pathologist to join our team at Dick White Referrals (DWR), a leading specialist veterinary referral centre in Europe. As a Clinical Pathologist, you will play a crucial role in the diagnosis and treatment of patients, working closely with our clinical and anatomic pathologists to provide...

  • Clinician in Neurology

    5 months ago

    Six Mile Bottom, United Kingdom Dick White Referrals Full time

    **Location**: Station Farm, London Road, Six Mile Bottom, Cambridgeshire Hours: Full time, Part time Practice: Dick White Referrals **Your roles and responsibilities** If you are a Specialist in Veterinary Neurology, enjoy working in a team striving to provide the best quality of care based on current evidence, and you would like to match some of the...

  • Twilight Patient Care Assistant

    5 months ago

    Six Mile Bottom, United Kingdom Dick White Referrals (DWR) Cambridgeshire Full time

    Dick White Referrals situated in the stunning location of Newmarket in Cambridgeshire are excited to announce they are hiring a Twilight Patient Cre Assistant. This is a permanent full time role. Your weekly working rota will be Monday to Friday 4.30pm to 12.30am. We are seeking passionate and enthusiastic Patient Care Assistant to join our vibrant PCA Team...

  • Veterinary Laboratory Technician

    2 weeks ago

    Six Mile Bottom, Cambridgeshire, United Kingdom Antech Diagnostics Full time

    We are seeking a detail-oriented Veterinary Laboratory Assistant to join our diagnostic laboratory team. The successful candidate will work alongside laboratory scientists and pathologists to provide a comprehensive diagnostic service to both our hospital and local veterinary practices.The ideal candidate will have a strong foundation in laboratory...

  • Veterinary Laboratory Assistant

    3 weeks ago

    Six Mile Bottom, Cambridgeshire, United Kingdom Antech Diagnostics Full time

    We are seeking a skilled Veterinary Laboratory Assistant to join our diagnostic team at Antech Diagnostics. As a key member of our laboratory team, you will play a vital role in providing a comprehensive diagnostic service to our clients.The successful candidate will work closely with our laboratory scientists and pathologists to assist with the daily...

  • Veterinary Laboratory Assistant Position

    3 weeks ago

    Six Mile Bottom, Cambridgeshire, United Kingdom Antech Diagnostics Full time

    We are seeking a highly motivated and detail-oriented Veterinary Laboratory Assistant to join our team at Antech Diagnostics. As a key member of our diagnostic laboratory, you will play a vital role in providing a comprehensive, reliable, and efficient diagnostic service to our clients.The successful candidate will work closely with our laboratory scientists...

  • Veterinary Laboratory Assistant

    3 weeks ago

    Six Mile Bottom, Cambridgeshire, United Kingdom Antech Diagnostics Full time

    We are seeking a highly motivated and detail-oriented Veterinary Laboratory Assistant to join our team at Antech Diagnostics. As a key member of our diagnostic laboratory, you will play a vital role in providing a comprehensive and reliable diagnostic service to our clients.The successful candidate will be responsible for assisting with the daily running of...

  • HR and Payroll Co-ordinator

    6 months ago

    Six Mile Bottom, United Kingdom Dick White Referrals Full time

    **Location**: Station Farm, London Road, Six Mile Bottom, Cambridgeshire Hours: Full time Practice: Dick White Referrals **Salary**: £28,000-£32,000, per annum, D.O.E. **JOB TITLE: HR & PAYROLL CO-ORDINATOR**: **Full time, 40 hours per week Monday-Friday.** **Practice Profile**: Based on the outskirts of Cambridge, The Dick White Referral Centre (DWR)...

  • Veterinary Laboratory Assistant

    3 weeks ago

    Six Mile Bottom, Cambridgeshire, United Kingdom Antech Diagnostics Full time

    We are seeking a skilled Veterinary Laboratory Assistant to join our team at Antech Diagnostics. As a key member of our diagnostic laboratory, you will play a vital role in providing a comprehensive, reliable, and efficient diagnostic service to our clients.The successful candidate will work closely with our laboratory scientists and pathologists to assist...

  • Patient Coordination Team Leader

    5 months ago

    Six Mile Bottom, United Kingdom Linnaeus Full time

    Job Title: Patient Coordination Team Leader **Salary**: _£34,000-£39,000 per annum D.O.E_ Location: Dick White Referrals **Job Type**: _Permanent _ Hours: 40 hours per week, 8 hour shifts Monday-Friday between 8am-6.30pm, 1:4 weekends and some bank holidays **About us** Dick White Referrals (DWR) is one of the largest specialist multi-disciplinary...

  • Patient Coordination Team Leader

    5 months ago

    Six Mile Bottom, United Kingdom Dick White Referrals Full time

    **Location**: Station Farm, London Road, Six Mile Bottom, Cambridgeshire Hours: Full time Practice: Dick White Referrals Job Title: Patient Coordination Team Leader **Salary**: £34,000-£39,000 per annum D.O.E Location: Dick White Referrals **Job Type**: Permanent Hours: 40 hours per week, 8 hour shifts Monday-Friday between 8am-6.30pm, 1:4 weekends...

  • Clinical Pathologist

    6 days ago

    Six Mile Bottom, Cambridgeshire, United Kingdom Antech Diagnostics Full time

    About the Role:We are seeking an experienced Clinical Pathologist to join our team within our state-of-the-art Laboratory at Dick White Referrals (DWR). As a key member of our clinical team, you will play a vital role in the evaluation and interpretation of clinical pathology results, including haematology, biochemistry, endocrinology, and...

  • Specimen Processor

    5 months ago

    Six Mile Bottom, United Kingdom Antech Diagnostics Full time

    Job Requirements **Key responsibilities include**: Accurately process standard requisitions per approved procedures. Remove specimens from transport bags, enter patient, client and specimen data, label specimens and aliquot as needed. Sort specimens for distribution throughout the lab. Ensure Turnaround Times (TATs) are met. Answering and transferring...