Patient Coordinator

**Location**:
Station Farm, London Road, Six Mile Bottom, Cambridgeshire

Hours:
Full time

Practice:
Dick White Referrals

**JOB TITLE**: PATIENT COORDINATOR

**REPORTING TO**: PATIENT COORDINATION TEAM LEADER

**AREA**: NURSING

**Salary**: £30,000.00-£32,000.00 DOE

**About us**

Dick White Referrals (DWR) is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities.

Our dedicated vets, nurses and nursing assistants, supported by the client care teams

teams, are committed to providing the highest quality surgical and medical care

for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals in Anaesthesia, Cardiology and Cardiac Surgery, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery.

We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.

**Overview**

The Patient Coordinators are responsible for the efficient through put of cases across all departments of the practice. Working closely with all clinical teams and The Senior Leadership Team you will be responsible for overseeing the scheduling of the day, to include timely management of emergencies and prevention of delays. You will work closely and collaboratively with the Head of Nursing Services (HONS), Clinical Director (CD), Team Leaders and Leads across the Practice to ensure the effective delivery of outstanding patient care. You will work enthusiastically with the nursing team to help maintain a happy and effective working environment, whilst ensuring practice and group polices are always adhered to.

This role requires strong, decisive decision making and problem solving along with clear and effective communication.

As a Patient Coordinator you would work in a small team alongside our current team of coordinators to achieve the key goals of the role. The role is a mix between clinical and non-clinical (administrative tasks) but is based within the clinical heart of the hospital. The administrative tasks are focused on the efficient scheduling of diagnostics, liaising with anaesthesia, theatre uses and to adapt as required. The management of patient accommodation is also combined with the clinical aspect of assisting with the initial patient admission, monitoring of sedations, obtaining x-rays and other tasks as and when required.

This is a varied and fast paced role, allowing a variation from a traditional clinical nursing role and would suit an organised RVN with excellent inter-personal skills.

This is a full-time position Monday-Friday working 8-hour shifts between 8am-6.30pm. Weekends would be worked on a 1:4 rotation, 8 hours shifts between 6.30am-6.30pm, along with participation in the Bank holiday rota.

**Main purpose & goals**
- Maintain an overview of the hospital and ensure the highest standard of nursing and client care across the team, liaise with Nursing Team Leaders or SLT if patient care concerns are suspected.
- Ensure appropriate scheduling, throughput, and accommodation of admitted cases across all departments of the practice to improve utilisation and efficiency to support timely patient treatment indicated by their individual status and business needs
- Be responsible and accountable for the delivery of effective and efficient workflow of clinical cases in line with the practices policies and values.
- Demonstrate effective communications with clinicians, team leaders, leads and members of the nursing teams and SLT to ensure efficient scheduling of emergency procedures.
- Prevent the occurrence of delays by forward planning and communicating with all stakeholders across the practice, including helping in a practical capacity to progress a patient forward withing the constraints of your individual professional qualification.
- Where delays are unavoidable ensure, prompt decision making and communication with clinicians involved. Explain reasons, problem solve and offer alternative solutions where possible.
- Monitor levels of efficiency in processes throughout the hospital, provide feedback to the HONS/CD if regular inefficiencies/lost resource are detected
- Demonstrate a high level of knowledge, understanding and practical skills, allowing you to effectively support when required to prevent bottlenecks
- Liaise with Team Leaders and other departments to ensure effective patient flow throughout the hospital
- Ensure that Evidence Based Nursing practice is central to the approach of the team, to provide safe and effective holistic patient care
- Encourage and facilitate the nursing team to engage with and contribute to quality improvement activities, e.g., clinical audits and VetSafe reporting
- Work closely with the HONS