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Customer Contact Centre Team Leader

4 months ago

Norwich, United Kingdom Thurlow Nunn Full time

Norwich

Customer Services

Full time

Permanent
- We have an exciting opportunity for a Customer Contact Centre Team Leader to join our successful team in Norwich. You will be a strong leader with excellent people management skills and the ability to drive performance through your team.Reporting to the Sales & Customer Relations Manager, you will manage the flow of inbound and outbound call opportunities to ensure they are answered and handled within agreed timescales, reviewing calls regularly and coaching team members where required. The Customer Contact Centre Team Leader will review team performance daily to ensure service levels and sales targets are achieved with a focus on continuous improvement.We are looking for the following- Previous experience of leading a high performing team
- A passion for providing the highest level of customer service
- The ability to motivate and inspire a team
- An understanding of telephone and CRM systems
- Competence in Microsoft Packages

As a family-owned business, we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.-
**Why Work For Us?**
- Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 145 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire.
- Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
- If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

**Salary**
- Competitive + bonus scheme**Hours**
- Monday to Friday 8.00am to 5.00pm, 1 hour for lunch**Benefits**
- 31 days annual leave (including bank holidays) - Pension scheme - Life assurance - Free RAC breakdown cover - Cycle to work purchase scheme - Preferential parts, service and labour rates - Discounts on new and used vehicles - Aftersales discounts - Access to health and wellbeing support services - Free refreshments - Employee discount platform - Recruitment Referral Incentive Scheme - Employee Assistance Programme (EAP)**Closing date**
- 15-02-2023