Customer Contact Advisor

5 months ago


Norwich, United Kingdom Norse Group LTD Full time

**Customer Contact Advisor - TFM**

**£25,136.58**

Norse Group are seeking a Customer Contact Advisor to provide customer service support within the Facilities Management division based at our Head Office, Unity Place, in Norwich.

The Helpdesk operates 24 hours a day, 365 days a year and the main objective being to provide 24/7 Customer Contact support to all clients, from both residential and commercial properties across all divisions within the TFM Contract.

This is a full time position working 40 hours per week on a rotation of shifts, 07:00 - 15:30, 09:00 - 17:30 and 10:30 - 19:00, including weekends.

**The Role**:

- Process and resolve queries concisely and efficiently whilst always remaining professional and courteous with the ability to identify the appropriate level of action needed.
- Input and maintain data on our bespoke database, documenting all information to standard operating procedures and carry out general administration duties as required.
- Experience in a Call Centre or Customer Service environment or background is essential.
- Excellent interpersonal and communication skills with a high focus on customer service.
- Ability to make decisions on your own initiative with excellent problem-solving skills.
- Strong organisational skills with the ability to prioritise your workload with a high attention to detail.
- Professional telephone manner with ability to use tact and discretion whilst maintaining client confidentiality.
- In-depth knowledge of Data Protection, GDPR and Microsoft Office.

**Our Offer**:
All of our employees benefit from our company pension scheme and annual leave allowance, and this will be combined with a number of local benefits and the opportunity for progression and development within a national organisation.

**_We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination._



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