Contact Centre Advisor

2 weeks ago


Norwich, United Kingdom Thurlow Nunn Full time

Job Advert

An exciting opportunity has arisen for a Contact Centre Advisor to join our successful team in Norwich.

**Responsibilities include**:

- Answering incoming calls and making outbound calls to customers
- Booking appointments for MOTs, services, and Vehicle Health Check follow-ups
- Ensuring service department lead times are met
- Monitoring customer satisfaction and addressing any issues
- Maintaining accurate records in the customer database
- Promoting relevant products and services to customers
- Maximising revenue generating opportunities
- Delivering a positive customer experience
- Prioritising daily tasks and multitasking effectively
- Understanding and meeting customer needs and expectations
- Problem-solving and using own initiative
- Being punctual and reliable
- Working well as part of a team
- Goal-oriented and passionate about customer service.

Overall, the Contact Centre Advisor will play a vital role in ensuring customer satisfaction and promoting revenue growth for the Thurlow Nunn Group.

Reporting to the Contact Centre Manager, you will continually monitor customer satisfaction to identify and address any issues, and ensure accurate records are maintained by regularly cleansing and updating the customer database. The Contact Centre Advisor will promote relevant products and services to customers, maximising revenue generating opportunities, whilst always delivering a positive customer experience.

As a family-owned business, we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.



  • Norwich, United Kingdom Kingswood Full time

    Take full ownership of the customer booking experience with Kingswood by joining our team as our Sales Advisor for our busy Norwich-based contact centre. **About the role**: As the Sales Advisor, you will work part of the sales team, providing excellent care to our customers who are interested in booking with us at Kingswood. You will be responsible for...

  • Call Centre Advisor

    7 days ago


    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Advisor to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Advisor you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...


  • Norwich, United Kingdom Anglian Home Improvements Full time

    Join Our Dynamic Team as a Contact Centre Team Manager!Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Manager to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you.About...


  • Norwich, United Kingdom Anglian Home Improvements Full time

    Join Our Dynamic Team as a Contact Centre Team Manager!Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Manager to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you.About...


  • Norwich, United Kingdom Anglian Home Improvements Full time

    At Anglian Home Improvements we are looking for Contract Centre Support Agent to support our Contact Centre based in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and sits uniquely between having customer service skills and sales skills equally. The purpose of the Call Centre role is to engage...


  • Norwich, United Kingdom Anglian Home Improvements Full time

    At Anglian Home Improvements we are looking for Contract Centre Support Agent to support our Contact Centre based in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and sits uniquely between having customer service skills and sales skills equally. The purpose of the Call Centre role is to engage...


  • Norwich, Norfolk, United Kingdom Reed Full time

    Our city-based client is seeking a customer service executive to come and join them from 13th Maywith a view to offer a 6 month contract which could then go permanent for the right candidate. • Full-time hours - shift pattern, need to work occasional weekends (35h a week and hour break) 8am, 9am or 10m latest finish 6pm • Ideally with call centre or...

  • Service Reservations Advisor

    Found in: Talent UK 2A C2 - 7 days ago


    Norwich, United Kingdom Perfect Placement Full time

    Call Centre based Service Advisor required in NorwichUp to £25,000 basic with OTE of circa £35,000Full Training on offer - no previous Motor Trade experience essentialLong Standing and Well Established Motor GroupOur client a well regarded and established Main Dealer in Norwich is looking for a Call Centre Reservations Advisor for their thriving call...


  • Norwich, East Anglia, United Kingdom Anglian Home Improvements Full time

    Join Our Dynamic Team as a Contact Centre Team Manager!Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Manager to lead our team to new heights! If you...


  • Norwich, East Anglia, United Kingdom Anglian Home Improvements Full time

    At Anglian Home Improvements we are looking for Contract Centre Support Agent to support our Contact Centre based in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and sits uniquely between having customer service skills and sales skills equally. You can get further details about the nature of...

  • Sales Advisor

    1 week ago


    Norwich, United Kingdom Kingswood Full time

    Take full ownership of the customer booking experience with Kingswood by joining our team as our Sales Advisor for our busy Norwich-based contact centre. **About the role**: As the Sales Advisor, you will work part of the sales team, providing excellent care to our customers who are interested in booking with us at Kingswood. You will be responsible for...


  • Norwich, Norfolk, United Kingdom Perfect Placement Full time

    Call Centre based Service Advisor required in Norwich Full Training on offer - no previous Motor Trade experience essential Our client a well regarded and established Main Dealer in Norwich is looking for a Call Centre Reservations Advisor for their thriving call centre.  As a Call Centre Service Reservations Advisor, you'll play a crucial role to the...


  • Norwich, Norfolk, United Kingdom Company: Full time

    Find jobs in the automotive retail industry Call Centre based Service Advisor required in NorwichUp to £25,000 basic with OTE of circa £35,000Full Training on offer - no previous Motor Trade experience essentialLong Standing and Well Established Motor GroupOur client a well regarded and established Main Dealer in Norwich is looking for a Call Centre...

  • Call Center Advisor

    3 weeks ago


    Norwich, United Kingdom Libra Recruitment Full time

    Our Client based in Norwich is looking for a Call Centre Advisor to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Advisor you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...

  • Repairs Advisor

    7 hours ago


    Norwich, United Kingdom Norwich City Services Limited Full time

    Norwich City Services Ltd. is seeking an exceptional Repairs Advisor to join our dedicated team. In this pivotal customer-facing role, you will be the first point of contact for our clients and their customers, taking ownership of enquiries and delivering outstanding service. **Key Responsibilities**: - Evaluate the urgency and nature of repair requests,...

  • Office Advisor

    2 weeks ago


    Norwich, Norfolk, United Kingdom Reed Full time

    RepairsAdvisor / Customer Service Advisor Job Type: Full-time The role will initially commence on a temporary basis and will become permanent at the 13 week stage however permanent applications will be considered We are looking for a dedicated Repairs Advisor to join our Building Services team. You will be responsible for managing incoming calls,...

  • Insurance Advisor

    6 days ago


    Norwich, United Kingdom Reed Business Support Full time

    Are you looking to develop your career within the insurance sector? Look no further! **Why Join?** Our client a highly successful city centre insurance company is seeking business insurance advisors to join their team As a business insurance advisor, you will provide first-class customer service to new and existing clients to generate, develop and retain...

  • Service Advisor

    1 day ago


    Norwich, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £30,000 OTE- £36,000 Working Hours - 8AM-6PM Monday-Friday Location - Norwich   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings....

  • Service Advisor

    Found in: Talent UK 2A C2 - 1 day ago


    Norwich, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £30,000 OTE- £36,000 Working Hours - 8AM-6PM Monday-Friday Location - Norwich   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure...

  • Service Advisor

    Found in: Whatjobs ES C2 - 2 days ago


    Norwich, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £30,000 OTE- £36,000 Working Hours - 8AM-6PM Monday-Friday Location - Norwich   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure...