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Contact Centre Advisor

2 months ago

Norwich, United Kingdom Anglian Home Improvements Full time

We’re looking for people who can have great conversations over the phone and on-line. Whether you have previous sales experience or are brand new to the sector, we will provide the necessary training to ensure you succeed. This isn’t cold calling; these are all conversations with current or interested parties, and your role as a Contact Centre Advisor is to turn those conversations into leads for our sales team.

The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner.

RESPONSIBILITIES

  • Calling prospective customers at their request or speaking with them on-line
  • Listen to what our customers want and walk them through our product ranges
  • Securing an appointment for our sales team to meet our customer and complete the sale
  • Meeting set targets through your product knowledge and excellent customer service

REQUIREMENTS

  • Great verbal communication skills
  • Skills in telesales, retail, estate agency or customer service desirable
  • Basic IT skills
  • Ability to work in a team and follow direction
  • Being self motivated

REWARDS

  • Competitive salary and performance related bonus up to an extra £8k per annum or £666 each month
  • 31 days holiday, increasing to 33 days after 2 year’s service
  • Well-being benefits such as your birthday off annually, discounted gym memberships, 24hr remote access to a doctor and on-line fitness classes
  • Frequent internal Call Centre incentives and rewards
  • Paid time off annually to volunteer
  • A wide variety of retail, cinema, theatre, food  shopping, eating in and out  discounts and freebies
  • Discounted staff purchase scheme
  • Break out games room

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.