Expert Liaison Administrator

5 months ago

Birmingham, United Kingdom Medical Expert Witness Alliance (MEWA) LLP Full time

**Expert Liaison Administrator**

Medical Expert Witness Alliance (MEWA) LLP provides cost-effective expert witness services for all Medical, Clinical, Non-Clinical and Forensic specialities with input from established independent experts.

We offer an exciting opportunity for you to join a fast-growing organisation to develop your professional experience.

We are looking to recruit a dynamic Expert Liaison Administrator whose role will be to manage all aspects of administration of experts including registration, keeping all documents up-to-date, dealing with their queries and liaising with new experts.

**Role Description and Key responsibilities**

This is a permanent position.
- To develop and demonstrate an excellent understanding of registration requirements for various kinds of experts
- To undertake registration of experts with the Company including obtaining all relevant documents
- To regularly review the registration documents of all experts to ensure all expired documents are updated in a timely manner
- To undertake regular checks on experts with regards to their registration status with their governing bodies
- To regularly update the in-house bespoke database with regards to expert’s registration
- To develop and demonstrate an excellent understanding of MEWA database (Experts section) and further develop the Experts section
- To provide regular reports to experts regarding their workloads
- To liaise with registration bodies of experts regarding complaints or further information
- To develop an excellent understanding of MEWA’s terms and conditions related to experts and act on them as required
- To manage termination of contracts with experts
- To develop an excellent understanding of MEWA’s working practices with experts and liaise with experts on their queries
- To develop effective relationships with experts
- To develop information materials for experts such as information leaflets/ FAQs
- To develop the stream of training for experts, in conjunction with the Complains and Compliance Officer
- To support Directors to find new experts and liaise with them to complete their registration with MEWA
- To develop reports for Office Manager/ Directors to provide information on concerns/ issues related to experts
- To obtain updated CVs from experts and formatting them in MEWA format
- To manage, record and monitor Subject Access Requests related to experts as well as individual clients
- To obtain feedback from solicitors and other instructing parties regarding experts
- To raise the profile of MEWA at all opportunities
- To work along with other members of the team and cover them during lunch breaks, annual leave, sick leave as required.
- To be able to deal with highly sensitive and confidential information. To have a good understanding of in-house data protection and GDPR policies and advice staff accordingly.
- Any other appropriate and reasonable tasks in relation to the employment as agreed with your line manager.
- This list is not exhaustive, and we reserve the right to amend this as per the needs of the service/ organisation

This is a fairly new role, and the roles and responsibilities of this role will evolve as per the needs of the organisation.

**Essential Criteria**
- Full on-job training will be provided
- Proven experience of working in an administrative role
- Experience of dealing with registration documents
- Experience of Record Keeping and reporting to seniors
- Experience of liaising with variety of stakeholders
- Experience of using Database/ Case management systems for work
- Knowledge of data confidentiality
- Proficient in use of Microsoft office including Word, Excel and database management.
- Excellent communication skills, both verbal and written, with the ability to develop good working relationships with solicitors and other members of team.
- Ability to work under pressure and to tight deadlines
- Excellent time management skills, organisational skills and ability to prioritise workload
- Good record keeping and excellent team working skills
- Attention to detail and ability to learn
- Previous experience of legal secretary beneficial

**Terms and Conditions**
- Job hours**:40 hours over a 5-day week. The usual working hours would be 9:00-17:30
- Available for ASAP start
- Salary - £22,000

**Location** - All posts will be located at the Oldbury office. The office is conveniently located within 2 mins walk from the Sandwell and Dudley train station. There is parking space available and office space is fully secured.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
The office has followed government protocol by completing a thorough risk assessment in order to provide a COVID 19 secure working environment.

Ability to commute/relocate:

- Birmingham, West Midlands: reliably commute or plan to relocat

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