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Service Administrator

3 months ago

Corby, United Kingdom Orion Electrotech Full time

Customer Service Administrator

Corby

£25k

Are you an organized and detail-oriented professional with a passion for providing exceptional customer service? We are looking for a motivated Customer Service Administrator to join our Clients dynamic service team. In this role, you will be essential in ensuring that their Service Engineers are prepared for their assignments and that their customers are kept informed throughout the process. If you thrive in a fast-paced environment and enjoy building strong relationships, this could be the perfect opportunity for you.

Key Responsibilities of a Customer Service Administrator:

Update systems to ensure accurate and timely data.

Prepare and distribute documentation for Service Engineers.

Process completed jobs, raise invoices, and coordinate with accounts for billing.

Draft and upload customer service reports.

Handle calls and manage customer, supplier, and team queries.

Utilize multiple online systems for efficient operations.

Build and maintain strong customer relationships.

Key Relationships of a Customer Service Administrator:

Collaborate with Service Manager, Field Service Engineers, and Accounts.

Serve as a primary point of contact for customers.

Qualifications & Skills or a Customer Service Administrator:

Experience in an administrative position.

Proficient in Microsoft Office (Excel, Word).

Strong communication skills; written and verbal.

Ability to work well independently and in a team.

Self-motivated, with good problem-solving skills and the ability to multitask under pressure.

If you are looking for a new challenge and this role is of interest, then please click APPLY NOW or get in touch with Chloe at Orion to find out more

Thank you for your application. Due to the volume of applications we receive, unfortunately, we're not able to respond to each one personally. If you haven't heard back from us within 5 working days, please assume your application hasn't been successful. Visit our website to explore other available vacancies.

*Please note that our client is unable to provide immediate or future sponsorship for candidates requiring it to work in the UK. If you'd like to discuss this further, please submit a 'Contact Us' form via our website, where you can also browse other vacancies.

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