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Team Administrator

3 months ago

Westerham, United Kingdom Julie Rose Recruitment Full time

JRRL are seeking a Team Administrator to join our client in Westerham.

The new Team Administrator will be joining a small team and will primarily be responsible for converting warm enquiries to live quotes for external Surveyors and Technicians.

You will be confident to pick up the phone to incoming enquiries, web leads and making follow up calls, perhaps someone who is currently in a telesales role looking for a less pressured environment or a strong customer service advisor confident speaking with clients.

Skills and Experience for the Team Administrator:

Good communication skills, numeracy and literacy
Able to deliver high standards of customer service
Hard working with a ‘can-do' attitude and prepared to step in to support other administrative office roles when required
Willing to learn about the industry in order to speak with confidence to prospective and existing customers
Flexible and able to work as part of a team and independently when required
Ready to “muck in” within a small office environment
Min 1 Year Telephone and Sales Administration experience.
Strong telephone manner/ excellent interpersonal skills.
Proficient in Microsoft Office, including knowledge of PowerPoint and Excel.
Previous experience dealing with reactive/ planned maintenance would be desirable.
Numerate, with strong attention to detail.
Responsibilities of the Team Administrator:

Answer incoming calls and transfer where appropriate
Follow up web enquiries, internally created leads and incoming phone calls to optimise sales leads
Take job requests and log them on our computer system
Call existing clients following up on quotations by the Surveyors
Accurately create and update quotes on CRM / Salesforce
Proof-read and issue quotations
This Team Administrator role is an excellent opportunity in a busy office