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IT Support Engineer

3 months ago

Oxford, United Kingdom Holt Executive Full time

Holt Executive are partnered with a dynamic and rapidly growing engineering company who are pioneering efforts to make Space and Earth’s orbits more sustainable. They currently require an IT Support Engineer to join their growing global IT team.

This IT Support Engineer position leverages a helpdesk ticketing system for efficient request and incident tracking. You will provide exceptional customer service, collaborating with senior members when complex issues arise.

This opportunity also involves diverse project work and learning opportunities, in particular with industry-leading cloud platforms like AWS and Azure.

Key Responsibilities for the IT Support Engineer:

Triaging requests and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other systems, escalating 3rd line to Senior Engineers.
Setting up new, and managing existing, user accounts and access rights.
Installing updates and patches, managing software systems and being proactive.
Configuring laptop builds and making recommendations for improvements.
Diagnosing and fixing network problems.
Managing data backups.
Working with the global IT team to optimise support processes.Key Skills & Experience Required by the IT Support Engineer:

Great at supporting Microsoft Windows 11.
Microsoft 365 administration with 2+ years’ experience, including Entra ID, Exchange, Teams, and SharePoint administration.
Laptop automation & configuration.
Customer service focussed.
Proven work experience as an IT Support Engineer.
Ability to think critically and diagnose software and hardware issues.Benefits:

Competitive base salary.
Flexible working around core hours.
Hybrid working.
25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday
Life insurance and long-term sick pay.
Private healthcare.
New state of the art office and cleanroom facility.
If your skills and experience match this IT Support Engineer opportunity, we encourage you to apply by sending your CV to (url removed)