Resident Services Manager

1 month ago

Harrow, United Kingdom Pertemps Harrow Full time

Job Title: Resident Services Manager
Location: Harrow Council Hub
Employer: Pertemps Recruitment Partnership for Harrow Council
Contract Type: Temporary ongoing
Rate: Rate: £29.75 Umbrella PAYE

Resident Services Manager Opportunity at Harrow Council
Are you a self-driven and motivated individual looking for an exciting opportunity within Harrow Council? We invite you to join our expanding team as a Resident Services Manager.
Role Purpose:
" Implement, develop, and monitor all frontline operational actions of Resident Services to positively transform the living environment within mixed tenure housing estates.
" Sustain diverse and cohesive communities, providing additional care to the more dependent and vulnerable.
" Provide customer-focused leadership that encourages community involvement, engagement, and activities within estates.
Staff Direct Report:
" Lead a team of up to 9 Housing Officers/Caretakers and 1 Admin Support.
" Oversee the management of 4,800 general needs properties, 1,220 leaseholders, 17 Sheltered Schemes, garages, community halls, shared ownership properties, and a travellers site in conjunction with other Housing teams.
" Monitor income and expenditure of a delegated budget at the discretion of the Resident Services Manager.
" Enforce all tenures in accordance with operational procedures and organisational arrangements, either directly or in partnership.
" Manage and deliver home ownership and Right to Buy services in conjunction with Harrow legal services for expert legal advice.
" Ensure service development is informed by the Smarter Housing Plan, Adults and Children's services.
" Encourage all tenure participation in the management of their homes and neighbourhoods.
" Consult stakeholders on services.
" Collect and minimise arrears of rent, write-offs, service charges, and other charges and debt due on the Council's rented and leased housing stock.
" Provide a management service to all Council leaseholders, including billing, collection, and minimisation of service charge arrears, and lease assignments.
Other Requirements
" A housing or management qualification or equivalent experiential learning and proven achievement.
" IRPM/CIH qualification or working towards desirable Working knowledge and experience of Microsoft office- Excel and/or word
" The job involves travel for business purposes: Possess a full driving licence and the use of a car for work purposes.
" Working outside normal working hours and attendance at evening meetings
" The post holder will be required to work flexibly by hot desking in the office and working from home in accordance with our flexible working policy and the needs of the service.
" Personal motivation to training development
Join us in making a meaningful impact on our community by leading and transforming our Resident Services. Apply today to be part of a dedicated team committed to enhancing the living environment for all residents.

About us

" For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
" Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
" " The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

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