Motor Complaint Handler

1 month ago

Bristol, United Kingdom Candidate Source Full time

We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. 

Motor Complaint Handlers will be required to work 37.5 hours a week Monday to Friday between the hours of 9am-6pm. 

The contract is initially for 6 months but there is opportunity for this to extend. 

You’ll be working in a dedicated team investigating and working a portfolio of complaints where your work will be quality checked, so there will be some targets to strive for. 

What you’ll be doing as Motor Complaint Handler: 

Taking ownership of a pipeline of complaint cases from start to resolution.
Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
Reviewing information from customers, dealers, motor manufacturers, and senior customers within major motor brands to support each complaint case.
Deliver fair outcomes for both customers and the business.
Checking if the client is liable for the issues and deciding on a support plan for the customer.
Taking responsibility for queries/issues through to resolution.
Writing templated outcome letters to the customer. 
Managing expectations of all internal and external customers.
In order to be considered for this Motor Complaint Handler role, you must have the following skills: 

Previous experience within financial services complaints is essential
Previous letter writing experience is desired
Proactive and confident handling multiple workstreams
Strong attention to detail
If you’re excited to join a rewarding company and support customers though their complaint journey, then please click apply online and upload an updated copy of your CV. 

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers. 

To help you stay safe in your job search we will never ask for your bank details at the application stage.

Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

  • Motor Complaint Handler

    4 weeks ago

    Bristol, United Kingdom Candidate Source Limited Full time

    We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. Motor Complaint Handlers will be required to work 37 click apply for...

  • Motor Complaint Handler

    4 weeks ago

    Bristol, United Kingdom Candidate Source Full time

    We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. Motor Complaint Handlers will be required to work 37.5 hours a week...

  • Motor Complaint Handler

    1 month ago

    Bristol, United Kingdom Candidate Source Limited Full time

    We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. Motor Complaint Handlers will be required to work 37.5 hours a week...

  • Motor Complaint Handler

    4 weeks ago

    Bristol, United Kingdom Candidate Source Limited Full time

    We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter.Check below to see if you have what is needed for this opportunity, and...

  • Motor Complaint Handler

    4 weeks ago

    Bristol, United Kingdom Candidate Source Limited Full time

    We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter.Check below to see if you have what is needed for this opportunity, and...

  • Complaints Handler

    3 months ago

    Bristol, United Kingdom Integral UK Full time

    **Complaints Handler - 12 Month FTC** **The Role** The role of the Complaint Handler involves investigating and resolving complaints. Producing a report for the account manager or the client and identifying trends. Reporting to the complaints manager within the Helpdesk team. **Responsibilities** - Investigating the timeline of a complaint and producing...

  • Complaint Handler

    3 months ago

    Bristol, United Kingdom Capita Full time

    Capita are looking for an experience Complaint Handler to work on one of our key Life & Pensions clients, on a 6 month fixed-term, full-time basis, working remotely in the UK. If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on...

  • Complaint Handler

    3 months ago

    Bristol, United Kingdom Capita Full time

    Capita are looking for an experienced Complaint Handler to work on one of our key Life & Pensions clients, on a permanent, full-time basis, working remotely in the UK. If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on providing...

  • Complaints Handler

    3 months ago

    Bristol, United Kingdom Diligenta Full time

    **Complaints Handler - Bristol** At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you’ll be representing our brand and ensuring that no matter how our customer feels when they call, they’ll put the phone down relieved or...

  • Business Banking Complaint Handler

    5 days ago

    Bristol, United Kingdom Huntswood Full time

    Huntswood is looking for Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available. As a Complaint Handlers you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking...

  • Complaints Handler

    3 months ago

    Bristol, United Kingdom Alexander Mae South West Ltd Full time

    **Complaint Handler / Working towards Level 4 Diploma** **Competitive Salary + Up to 25% Performance Bonus + Superb Benefits** **Bristol** **HYBRID WORKING (ideally 2 days office / 3 days home)** **The Job**: To undertake quality checking for the Client Liaison division, reviewing the decisions made on complaints about advice, Partner-service or...

  • Business Banking Complaint Handler

    5 days ago

    Bristol, United Kingdom Huntswood Remote Work Freelance Full time

    Huntswood is looking for Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available. As a Complaint Handlers you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking...

  • Complaints Handler

    1 month ago

    Bristol, United Kingdom Somerset Bridge Group Full time

    Location - BristolEmployment Type - Full Time - PermanentSalary - £25,000 per annumHours Per Week - 37.5 The Complaints Handler will offer the customer a resolution to their complaint via written, e-mail and telephony channels whilst providing excellent service at all times following inception of the policy, resulting in clients wishing to renew with...

  • Complaints Handler

    3 months ago

    Bristol, United Kingdom Serco Plc Full time

    Home-Based, with potential infrequent travel to Bristol. Permanent, Full time Band 5, Between £25,000 - £30,000 per annum Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe...

  • Customer service

    6 days ago

    Bristol, United Kingdom Huntswood Full time €165

    Immediate starts available for experience complaint handlers with banking experience. If you have dealt with banking complaints and want to join a great team, then read on. As a Case handler you will provide a high-quality service to customers by resolving their complaints on time. Day Rate: £165 - Umbrella only recruitment - This is only available to...

  • Complaints Handler

    3 months ago

    Bristol, United Kingdom Somerset Bridge Group Full time

    Location - Bristol Employment Type - Full Time - Permanent Salary - £23,000 per annum + Great benefits Hours Per Week - 37.5 **Key Responsibilities**: Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other...

  • Complaints Handler

    3 months ago

    Bristol, United Kingdom Somerset Bridge Group Full time

    Location - Bristol Employment Type - Full Time - Permanent Salary - £25,000 per annum Hours Per Week - 37.5 **Key Responsibilities**: - Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of...

  • Complaints Handler

    3 months ago

    Bristol, United Kingdom Legal Protection Group Limited Full time

    Duties: Complaint Acknowledgement, investigation, resolution. Corresponding with the FOS in respect of complaints. Maintaining complaints records on database. Proving timely, clear responses to complaints. **Experience**: - Previous experience in a similar role is preferred. - Excellent Interpersonal and communication skills. - Experience of working for...

  • Complaint Handler

    7 days ago

    Bristol, United Kingdom Huntswood Remote Work Freelance Full time

    Huntswood is looking for Complaints Processers with financial services complaints experience to join an exciting project for a large retail bank. If you have a wealth of complaints handling experience, ability to work in office and great communication skills, then we have a great role for you. Start Date: 16th September 2024 Day Rate: £165 - Umbrella only...

  • Complaint Handler

    3 days ago

    Bristol, United Kingdom Huntswood Remote Work Freelance Full time

    Huntswood is looking for Complaints Processers with financial services complaints experience to join an exciting project for a large retail bank. If you have a wealth of complaints handling experience, ability to work in office and great communication skills, then we have a great role for you. Start Date: September 2024 Day Rate: £165 - Umbrella only...