Complaints Handler

3 months ago


Bristol, United Kingdom Alexander Mae South West Ltd Full time

**Complaint Handler / Working towards Level 4 Diploma**
**Competitive Salary + Up to 25% Performance Bonus + Superb Benefits**
**Bristol**
**HYBRID WORKING (ideally 2 days office / 3 days home)**

**The Job**:
To undertake quality checking for the Client Liaison division, reviewing the decisions made on complaints about advice, Partner-service or product-related issues and ensuring appropriate client outcomes.

**Key Responsibilities of the Job**:
Provide accurate and effective support to the Client Liaison division in its handling of complaints.
Act as quality gatekeeper, protecting the brand, by carrying out quality checks on non-complex complaint investigations.
Act as a point of contact for other team members to discuss complaint findings and outcomes.
Ensure complaints are handled in line with the principle of treating clients fairly and in a cost-effective manner

**The Person**:
Experience of regulated complaint handling within the financial services industry
Experience of acting in a Quality Assurance role preferred but not essential
Excellent communication skills, both verbal and written, and the ability to make appropriate, equitable and pragmatic decisions while clearly documenting reasoning and action required
Excellent attention to detail
PC Literate - including Excel, Word, Outlook
CII Level 3 Certificate in Financial Services / working towards Diploma (or equivalent)

**The Hours**: Monday to Friday (35 hours per week)
**The Benefits**: Hybrid & Remote working options, 28 days bank holiday + option to buy more + Bank Holidays, 10% pension rising to 12.5% and 15% after length of service, Life Assurance 10 x death in service, Permanent Health Insurance, Health Screening, Private Medical Insurance, Critical Illness cover, Employee Assistant Programme, optional Dental cover, Cycle to work scheme, Discounted Gym Membership, Local Discounts, SmartTech, Share Incentive Plan, SAYE, Training & Exam feed paid, Maternity, Paternity and Adoption - 26 weeks full pay, Up to 25% Company / Personal Performance Bonus.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person


  • Complaints Handler

    3 months ago


    Bristol, United Kingdom Integral UK Full time

    **Complaints Handler - 12 Month FTC** **The Role** The role of the Complaint Handler involves investigating and resolving complaints. Producing a report for the account manager or the client and identifying trends. Reporting to the complaints manager within the Helpdesk team. **Responsibilities** - Investigating the timeline of a complaint and producing...

  • Complaint Handler

    3 months ago


    Bristol, United Kingdom Capita Full time

    Capita are looking for an experience Complaint Handler to work on one of our key Life & Pensions clients, on a 6 month fixed-term, full-time basis, working remotely in the UK. If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on...


  • Bristol, United Kingdom Candidate Source Limited Full time

    We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. Motor Complaint Handlers will be required to work 37 click apply for...


  • Bristol, United Kingdom Candidate Source Limited Full time

    We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. Motor Complaint Handlers will be required to work 37.5 hours a week...


  • Bristol, United Kingdom Candidate Source Full time

    We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. Motor Complaint Handlers will be required to work 37.5 hours a week...


  • Bristol, United Kingdom Candidate Source Full time

    We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter.  Motor Complaint Handlers will be required to work 37.5 hours a week...


  • Bristol, United Kingdom Candidate Source Limited Full time

    We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter.Check below to see if you have what is needed for this opportunity, and...


  • Bristol, United Kingdom Candidate Source Limited Full time

    We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter.Check below to see if you have what is needed for this opportunity, and...

  • Complaint Handler

    3 months ago


    Bristol, United Kingdom Capita Full time

    Capita are looking for an experienced Complaint Handler to work on one of our key Life & Pensions clients, on a permanent, full-time basis, working remotely in the UK. If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on providing...

  • Complaints Handler

    3 months ago


    Bristol, United Kingdom Diligenta Full time

    **Complaints Handler - Bristol** At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you’ll be representing our brand and ensuring that no matter how our customer feels when they call, they’ll put the phone down relieved or...


  • Bristol, United Kingdom Huntswood Full time

    Huntswood is looking for Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available. As a Complaint Handlers you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking...


  • Bristol, United Kingdom Huntswood Remote Work Freelance Full time

    Huntswood is looking for Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available. As a Complaint Handlers you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking...

  • Complaints Handler

    3 months ago


    Bristol, United Kingdom Serco Plc Full time

    Home-Based, with potential infrequent travel to Bristol. Permanent, Full time Band 5, Between £25,000 - £30,000 per annum Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe...

  • Customer service

    6 days ago


    Bristol, United Kingdom Huntswood Full time €165

    Immediate starts available for experience complaint handlers with banking experience. If you have dealt with banking complaints and want to join a great team, then read on. As a Case handler you will provide a high-quality service to customers by resolving their complaints on time. Day Rate: £165 - Umbrella only recruitment - This is only available to...

  • Complaints Handler

    1 month ago


    Bristol, United Kingdom Somerset Bridge Group Full time

    Location - BristolEmployment Type - Full Time - PermanentSalary - £25,000 per annumHours Per Week - 37.5 The Complaints Handler will offer the customer a resolution to their complaint via written, e-mail and telephony channels whilst providing excellent service at all times following inception of the policy, resulting in clients wishing to renew with...

  • Complaints Handler

    3 months ago


    Bristol, United Kingdom Legal Protection Group Limited Full time

    Duties: Complaint Acknowledgement, investigation, resolution. Corresponding with the FOS in respect of complaints. Maintaining complaints records on database. Proving timely, clear responses to complaints. **Experience**: - Previous experience in a similar role is preferred. - Excellent Interpersonal and communication skills. - Experience of working for...

  • Complaint Handler

    7 days ago


    Bristol, United Kingdom Huntswood Remote Work Freelance Full time

    Huntswood is looking for Complaints Processers with financial services complaints experience to join an exciting project for a large retail bank. If you have a wealth of complaints handling experience, ability to work in office and great communication skills, then we have a great role for you. Start Date: 16th September 2024 Day Rate: £165 - Umbrella only...

  • Complaint Handler

    3 days ago


    Bristol, United Kingdom Huntswood Remote Work Freelance Full time

    Huntswood is looking for Complaints Processers with financial services complaints experience to join an exciting project for a large retail bank. If you have a wealth of complaints handling experience, ability to work in office and great communication skills, then we have a great role for you. Start Date: September 2024 Day Rate: £165 - Umbrella only...

  • Complaint Handler

    2 days ago


    Bristol, United Kingdom Huntswood Full time

    Huntswood is looking for Complaints Processers with financial services complaints experience to join an exciting project for a large retail bank. If you have a wealth of complaints handling experience, ability to work in office and great communication skills, then we have a great role for you. Start Date: September 2024 Day Rate: £165 - Umbrella only...


  • Bristol, United Kingdom Huntswood Full time

    Job DescriptionHuntswood is seeking a skilled Complaints Handler to join an exciting project for a large retail bank. As a Complaints Handler, you will provide a high-quality service to customers by resolving their complaints in a timely manner.Key Responsibilities:Investigate customer complaints to a high level and communicate the resolution in a bespoke...