Customer Service Agent

4 weeks ago


North London, United Kingdom Vox Network Consultants Full time

Customer Service Agent
North London
My client is recruiting for a Customer Service Agent based within the local Authority in North London and the surrounding area.

Responsibilities

Signpost into the community and/or other council services, where appropriate, whilst also encouraging the use of self-serve for those that can and to support others with assisted self-serve.
To use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner.
To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager.
To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.
At all times carrying out responsibilities/duties within the framework of the Council's Dignity for all Policy. (Equal Opportunities Policy).
Carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation.Requirements

Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.
Experience of working with a diverse community in a resident focused environment
Experience of using IT & telephony systems and administrative procedures in a customer focused organisation
Local Authority experience.Contract 

Initial 3 to 6 month ongoing contract with the opportunity to extend 
PAYE via Umbrella 
Monday to Friday
9am to 5pm As the role is Local Authority based candidates will be asked to complete an onboarding & compliance checks including DBS & Online training modules prior to starting.
for immediate consideration please apply



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