Customer Service Agent

3 months ago

North London, United Kingdom TEMP A STOR LIMITED Full time

To put into practice the Council's vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre.
- To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact Islington invoices.
- To provide all services in a customer focused, courteous and efficient manner.
- To deal with all customer interactions in a polite, friendly and efficient manner.
- To use the relevant technology systems to provide high quality accurate advice.
- To be readily identifiable as a Contact Islington agent. To comply at all times with the dress code and/or to wear the uniform provided.
- To work shift patterns within designated Contact Islington operational hours including evening and weekend working.
- To maintain records and produce statistics where necessary.
- To monitor personal performance in terms of agreed personal work targets.
- To comply with the Council's policies and procedures and ensure the confidentiality of customer information.
- To attend training relevant to the purpose of the role.
- To carry out other duties which are in line with the purpose and grade of the post.
- To be an effective and productive member of a front line, customer focused team, contributing to meetings, team building, and continuous improvement.
- To handle, process, and record payments by cash, cheque and credit cards.

Proven relevant experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment.

Or

Proven experience in the public sector working in front-line service delivery either face to face or over the telephone.

Experience of working with a diverse community in a customer focused environment

Experience of using telephony systems and administrative procedures in a customer focused organisation

Ability to deal with simple and routine face to face, telephone and electronic en uiries in a tactful, courteous and efficient manner

Ability to communicate appropriately and effectively with clarity both orally and in writin

Able and willing to be flexible and responsive in relation to working times, patterns and locations.

Understanding of equalities issues and commitment to achieving equality of opportunit in service delive

Ability to work unsupervised and on own initiative with accuracy and attention to detail

Ability to adapt to new ways of working and pursue personal development o ortunities

Ability to deal with more complex inquiries and work as a productive member of a team in a customer focused environment.

Ability to deal with distressed, irate and aggressive members of the public in a sympathetic and tactful manner.

**Job Types**: Full-time, Temp to perm
Contract length: 6 months

**Salary**: From £16.23 per hour

**Experience**:

- customer service: 5 years (required)
- Administrative: 5 years (required)
- public sector: 5 years (required)
- social housing: 5 years (required)

Work Location: One location

Reference ID: RQ930329

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