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2nd Line Support

1 month ago

Reading, United Kingdom Premier IT Full time

Job Title: 2st Line Technical Support Engineer (Contract)
Location: London, Hammersmith
Contract Duration: 4-month initial contract, with the potential of being extended
Start Date: Immediate
Rate: £(Apply online only) per day Inside IR35
We have partnered with an impressive Fintech company based in Central London. Established in 2015, their mission is to democratize access to financial services and empower individuals and businesses with seamless, secure, and efficient digital financial tools.
Role Overview
My client is seeking a dedicated and skilled 2nd Line Technical Support Engineer to join their dynamic team on a contract basis. In this role, you will be instrumental in providing exceptional technical support and ensuring the smooth operation of IT systems for our client. Your primary focus will be on resolving technical issues, offering troubleshooting expertise, and delivering high-quality customer service to end-users.

Key Responsibilities:

Customer Support: Provide first-line technical support to end-users via phone, email, and chat, ensuring excellent customer service and efficient resolution of technical issues.
Issue Diagnosis: Identify, diagnose, and troubleshoot hardware and software issues, escalating more complex problems to 2nd and 3rd line support teams when necessary.
Ticket Management: Log all support requests and incidents into the helpdesk system, ensuring accurate documentation and timely updates.
Problem Resolution: Resolve common technical problems related to operating systems, network connectivity, and application software, following standard procedures and protocols.
User Guidance: Assist users with setup and configuration of IT equipment, software installations, and basic network troubleshooting.
System Monitoring: Monitor and maintain computer systems and networks, performing regular checks to ensure optimal performance and security.Key Requirements:
Qualifications:

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent experience may be considered.
Certifications: Relevant IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous.Experience:

Technical Support: Minimum of 1-2 years of experience in a technical support role, preferably within the financial technology sector or a fast-paced, high-growth environment.
Fintech Exposure: Understanding of fintech industry standards, regulations, and common technologies used in financial services.Technical Skills:

Operating Systems: Proficiency in supporting Windows, macOS, and Linux operating systems.
Networking: Basic understanding of network protocols, VPNs, firewalls, and network troubleshooting.
Software: Experience with common office software (Microsoft Office, Google Workspace) and specialized fintech applications. 
To apply for this role or to find out more information, please email Max Dorney with a copy of your latest CV for an immediate review - (url removed)