1st Line Technical Support Analyst
4 months ago
Reading
What it's like to work at Landmark:
At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
We offer a range of benefits to support your well-being and career growth, including:
Competitive SalaryGenerous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per yearAnnual Lifestyle Allowance: £300 to spend on an activity of your choicePension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafterPrivate Health Insurance: Provided by VitalityGroup Income Protection SchemeCharitable Fundraising: Matched funding for your effortsCycle to Work and Gym Flex SchemesInternal Coaching and Mentoring: Available throughout your time with usTraining and Career Progression: A strong focus on your developmentFamily-Friendly PoliciesFree ParkingJoin us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.
The Opportunity
We are currently seeking an enthusiastic IT Technical Support Analyst with an interest in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark at the cutting edge of technology.
Working within the Landmark Valuation Services (LVS) Service Desk team, the IT Support Analyst must ensure customer enquiries and incidents are resolved in a timely and professional manner, delivering a world class customer service experience. You will ensure the internal system is used to record and control all service desk contact, with the accurate prioritisation, investigation, and resolution of incidents. Additionally, you will be required to assist the 2nd Line, DevOps and Engineering teams with the investigation of customer-affecting bugs and issues. You will also be a key contributor to knowledge enhancement by proactively creating and updating knowledge base articles to improve fault resolution at 1st Line.
About You
You’ll be stepping into an inspiring career with real opportunities for growth. We hire ambitious and passionate talent into our business and are proud of the steps we take to maximise potential in our employees, nurturing and supporting their professional and personal development.
Specific skills and technologies can be learned. Your adaptability, aptitude and chiefly attitude are the most important thing in helping us to set you on the path to success.
You will be a strong communicator with high attention to detail, ideally with previous experience in a technical service desk role. We are looking for somebody who has an interest in Application Support or Software Development career paths.
You will also have/be:
Minimum A-level standard or equivalent.Highly analytical with excellent organisation and problem-solving skills.Willingness to take ownership of issues and manage progress until resolved.Ability to actively listen and understand user requirements and translate into technical solutions.Customer service experienceDesirable but not essential:
CompTIA A+ or equivalent.ITIL v3/v4 Foundation or previous Service/Support Desk experienceBasic Windows troubleshooting skills.Basic networking troubleshooting skills (LAN/WAN, IPs, internet, etc).Basic IT security knowledge (firewalls, anti-virus, etc).Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles.-
1st Line Technical Support
4 months ago
Reading, United Kingdom Ciphr Full time**1st Line Technical Customer Service** Our business is growing, and we are seeking to enhance our customer care team, we currently have an exciting opportunity for an experienced IT customer service analyst to join the team. You will be joining a dedicated group of rapid response analysts who are passionate about supporting our Payroll customers and each...
-
1st Line Payroll Technical Support
2 weeks ago
Reading, United Kingdom Ciphr Full timeOur business is growing, and we are seeking to enhance our customer care team, we currently have an exciting opportunity for an experienced 1st Line Payroll Technical Support colleague to join the team. You will be joining a dedicated group of rapid response analysts who are passionate about supporting our Payroll customers and each other to the best of...
-
1st Line Payroll Technical Support
4 weeks ago
Reading, Berkshire, United Kingdom Ciphr Full timeOur business is growing, and we are seeking to enhance our customer care team, we currently have an exciting opportunity for an experienced 1st Line Payroll Technical Support colleague to join the team. You will be joining a dedicated group of rapid response analysts who are passionate about supporting our Payroll customers and each other to the best of...
-
1st Line Payroll Technical Support
4 weeks ago
Reading, Berkshire, United Kingdom Ciphr Full timeOur business is growing, and we are seeking to enhance our customer care team, we currently have an exciting opportunity for an experienced 1st Line Payroll Technical Support colleague to join the team. You will be joining a dedicated group of rapid response analysts who are passionate about supporting our Payroll customers and each other to the best of...
-
1st Line Payroll Technical Support
4 weeks ago
Reading, United Kingdom Ciphr Full timeOur business is growing, and we are seeking to enhance our customer care team, we currently have an exciting opportunity for an experienced 1st Line Payroll Technical Support colleague to join the team.You will be joining a dedicated group of rapid response analysts who are passionate about supporting our Payroll customers and each other to the best of their...
-
1st Line Payroll Technical Support
4 weeks ago
Reading, United Kingdom Ciphr Full timeOur business is growing, and we are seeking to enhance our customer care team, we currently have an exciting opportunity for an experienced 1st Line Payroll Technical Support colleague to join the team. You will be joining a dedicated group of rapid response analysts who are passionate about supporting our Payroll customers and each other to the best of...
-
1st Line Payroll Technical Support
4 weeks ago
Reading, United Kingdom Ciphr Full timeOur business is growing, and we are seeking to enhance our customer care team, we currently have an exciting opportunity for an experienced 1st Line Payroll Technical Support colleague to join the team.You will be joining a dedicated group of rapid response analysts who are passionate about supporting our Payroll customers and each other to the best of their...
-
1st Line Payroll Technical Support
4 weeks ago
Reading, United Kingdom Ciphr Full timeOur business is growing, and we are seeking to enhance our customer care team, we currently have an exciting opportunity for an experienced 1st Line Payroll Technical Support colleague to join the team.You will be joining a dedicated group of rapid response analysts who are passionate about supporting our Payroll customers and each other to the best of their...
-
1st Line Payroll Technical Support
2 weeks ago
Reading, Berkshire, United Kingdom Ciphr Full timeOur business is growing, and we are seeking to enhance our customer care team, we currently have an exciting opportunity for an experienced 1st Line Payroll Technical Support colleague to join the team. You will be joining a dedicated group of rapid response analysts who are passionate about supporting our Payroll customers and each other to the best of...
-
1st Line Payroll Technical Support
2 weeks ago
Reading, Berkshire, United Kingdom Ciphr Full timeOur business is growing, and we are seeking to enhance our customer care team, we currently have an exciting opportunity for an experienced 1st Line Payroll Technical Support colleague to join the team. You will be joining a dedicated group of rapid response analysts who are passionate about supporting our Payroll customers and each other to the best of...
-
Technical Support Specialist
2 months ago
Reading, Reading, United Kingdom Landmark Information Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented IT Technical Support Analyst to join our Landmark Valuation Services (LVS) Service Desk team. As a key member of our team, you will be responsible for ensuring customer enquiries and incidents are resolved in a timely and professional manner, delivering a world-class customer service...
-
Technical Support Specialist
2 months ago
Reading, Reading, United Kingdom Landmark Information Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented IT Technical Support Analyst to join our Landmark Valuation Services (LVS) Service Desk team. As a key member of our team, you will be responsible for ensuring customer enquiries and incidents are resolved in a timely and professional manner, delivering a world-class customer service...
-
IT Support Specialist
4 weeks ago
Reading, Reading, United Kingdom ESP Global Services Full timeJob Title: 1st / 2nd Line IT Support Service Desk TechnicianJoin our team at ESP Global Services, a leading provider of customized 24/7 Global IT support solutions, and take on the exciting challenge of a 1st / 2nd Line IT Support Service Desk Technician role.About the RoleWe are seeking a highly motivated and experienced IT Support Specialist to join our...
-
IT Support Specialist
4 weeks ago
Reading, Reading, United Kingdom ESP Global Services Full timeJob Title: 1st / 2nd Line IT Support Service Desk TechnicianJoin our team at ESP Global Services, a leading provider of customized 24/7 Global IT support solutions, and take on the exciting challenge of a 1st / 2nd Line IT Support Service Desk Technician role.About the RoleWe are seeking a highly motivated and experienced IT Support Specialist to join our...
-
3rd Line Support
5 months ago
Reading, United Kingdom R3vamp Full time**3rd Line Support** **Circa £38,000 per annum** **Reading (Hybrid Working)** **Your New Role** Our Client is an MSP, who do things a bit differently. With a passion and deeply embedded culture of providing IT services with exceptional customer service, our client is now looking for a dynamic 3rd line technical support analyst. Your day to day will vary,...
-
Technical Support Specialist
2 months ago
Reading, Reading, United Kingdom Landmark Information Full timeAbout Landmark InformationLandmark Information is a dynamic and supportive organization that values innovation, collaboration, and employee growth. We foster a culture of excellence, encouraging our team members to contribute to the development and direction of our products and services.Job SummaryWe are seeking an enthusiastic IT Technical Support Analyst...
-
Technical Support Specialist
2 months ago
Reading, Reading, United Kingdom Landmark Information Full timeAbout Landmark InformationLandmark Information is a dynamic and supportive organization that values innovation, collaboration, and employee growth. We foster a culture of excellence, encouraging our team members to contribute to the development and direction of our products and services.Job SummaryWe are seeking an enthusiastic IT Technical Support Analyst...
-
Technical Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Landmark Information Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented IT Technical Support Analyst to join our Landmark Valuation Services (LVS) Service Desk team. As a key member of our team, you will be responsible for ensuring customer enquiries and incidents are resolved in a timely and professional manner, delivering a world-class customer service...
-
Technical Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Landmark Information Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented IT Technical Support Analyst to join our Landmark Valuation Services (LVS) Service Desk team. As a key member of our team, you will be responsible for ensuring customer enquiries and incidents are resolved in a timely and professional manner, delivering a world-class customer service...
-
Technical Support Specialist
1 month ago
Reading, Reading, United Kingdom Landmark Information Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented IT Technical Support Analyst to join our Landmark Valuation Services (LVS) Service Desk team. As a key member of our team, you will be responsible for ensuring customer enquiries and incidents are resolved in a timely and professional manner, delivering a world-class customer service...
