1st Line Payroll Technical Support

2 months ago


Reading Berkshire, United Kingdom Ciphr Full time

Our business is growing, and we are seeking to enhance our customer care team, we currently have an exciting opportunity for an experienced 1st Line Payroll Technical Support colleague to join the team.
You will be joining a dedicated group of rapid response analysts who are passionate about supporting our Payroll customers and each other to the best of their ability.
Responding to queries via phone, email and live chat ranging from general enquiries to more complex support incidents. We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. You will be required to come to the office twice a week.

On a day-to-day basis in the 1st Line Technical Customer Service team, this is what you can expect:

Interact with customers over various communication channels (phone, email, chat, or social media) to answer queries, troubleshoot problems, and resolve issues.
Maintain a knowledge base of common problems and solutions that can be used to help customers in the future.
30 days annual leave, plus bank holidays
~ Birthday day off
~ Religious holiday swap
~ Enhanced maternity and paternity leave
~ Cycle to work scheme
~ Pension
~ Health cash plan
~ Life assurance
~ Perks at Work – access to exclusive discounts, cinema tickets, etc.
~ Regular training
~£1,500 employee referral scheme
~ Medical Cover and Dental cover (after 6 months’ service)
~ Payroll Software support experience is required for this role
Experience using web-based applications
Previous experience supporting SaaS applications would be a bonus but not essential
Knowledge of Service Desk/Ticketing systems and/or Zendesk is desirable but not essential

Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.



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