Payroll Technical Support Specialist

1 month ago


Reading, Reading, United Kingdom Ciphr Full time
Job Summary:

Ciphr is seeking an experienced Payroll Technical Support Specialist to join our customer care team. As a key member of our team, you will be responsible for providing exceptional support to our Payroll customers via various communication channels.

Key Responsibilities:

Respond to customer queries and troubleshoot problems via phone, email, and live chat.
Maintain a knowledge base of common problems and solutions to help customers in the future.
Collaborate with the team to resolve complex support incidents.

What We Offer:

30 days annual leave, plus bank holidays.
Birthday day off.
Religious holiday swap.
Enhanced maternity and paternity leave.
Cycle to work scheme.
Pension.
Health cash plan.
Life assurance.
Perks at Work – access to exclusive discounts, cinema tickets, etc.
Regular training.
£1,500 employee referral scheme.
Medical Cover and Dental cover (after 6 months' service).

Requirements:

Payroll Software support experience is required for this role.
Experience using web-based applications.
Previous experience supporting SaaS applications would be a bonus but not essential.
Knowledge of Service Desk/Ticketing systems and/or Zendesk is desirable but not essential.

About Ciphr:

Ciphr's integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.

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