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Technical Support Professional

2 months ago

Reading, Reading, United Kingdom Punter Southall Group Full time

About the Role

We are seeking a highly skilled 2nd Line Application Support Analyst to join our team at Punter Southall Group.

Key Responsibilities

  • Gather information on IT service issues and map operational business issues to the underlying application and infrastructure architecture.
  • Investigate and resolve IT and application incidents, and triage IT incidents.
  • Work collaboratively with the team to provide 2nd line IT & application support and be involved in on-going project work.

Requirements

  • Ability to understand and extract key information from investigations.
  • Experience working within an ITIL framework.
  • Excellent communication skills.

Working Arrangements

The role will require at least 1 day a month in the office.

About Us

Punter Southall Group is a leading provider of employee benefits and financial services. We are committed to delivering exceptional service to our clients and their employees.