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IT Support Specialist

2 months ago


Reading, Reading, United Kingdom Circle Recruitment Full time

Job Title: 2nd Line Support

Job Type: Full-time

Location: Reading, with travel to Guildford and London

About the Role:

We are seeking a highly skilled and personable IT Support Specialist to join our team as a 2nd Line Support Engineer. As a key member of our IT team, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with IT systems, including hardware, software, and network problems
  • Collaborate with the 1st Line Support team to ensure seamless handovers and effective issue resolution
  • Develop and maintain strong relationships with clients to ensure their IT needs are met
  • Stay up-to-date with the latest IT trends and technologies to provide expert advice and guidance

Requirements:

  • 2+ years of experience in IT support or a related field
  • Strong technical knowledge of IT systems, including hardware, software, and network configurations
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail

What We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Hybrid working arrangement, with 3 days in the office and 2 days from home

How to Apply:

If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your CV and a cover letter outlining your experience and qualifications.