Asphalt Production Planner

Purpose of the role

To meet all customers’ and business requirements in the most cost effective, professional, and timely manner manner whilst achieving a high level of customer service. To provide customers with a quality service for all sales enquiries, quotations, orders, deliveries, and associated administration in the most cost-effective way for Heidelberg materials Quarry Products.

Key accountabilities

Answer incoming calls in a professional manner and in line with set KPIs

Daily plant communication to agree both current and future day mixing schedule.

Control real time order amendment and plant breakdowns with the allocators.

Produce pre plan costs of supply supported by the Pre planner on a daily basis

Daily liaison with allocations controller to identify planning issues and recommend corrective actions.

Planning of out of hours deliveries.

Provide cover of pre-planners as required

Monitor Plant availability

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Record exceptions daily

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Exception report to TL on a weekly basis

Plant Breakdown

Ensure unplanned plant downtime is updated within SyncroTess.

Ensure customer deliveries are amended to lowest cost of supply.

Control of material buyout when applicable.

Order Management

Create, alter, and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company’s SAP Order Management system, such as customer name, billing address, delivery address, customer contact name and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required

Negotiate realistic delivery times with customers considering other orders on the day and truck availability using the order delivery viewer screen within Heidelberg materials transport management system

Communication

Courteous and prompt response to drivers, plant staff and transport personnel

Inform TL/RM of plant breakdowns (Record and document)

Escalate any circumstances likely to impact on service quality or any areas requiring clarification

Delivery Management

Comply effectively with the Pre Plan Cycle

Record exceptions daily

Complete daily planner check list.

Monitor SyncroTess messages and complete when actioned.

Record poor performers and report

Redirect trucks as needed during breakdowns

Record and report plant breakdowns

Review OEV to get a picture of future days orders

Read all allocators instruction messages

Correct delivery instructions as needed

Follow up on all delegated responsibilities

Escalate orders that will be late to Allocations Controller

General

Liaison with ACM/DSM/AGM/RGM/DOM/RM and other required sales & operational staff.

Compliance with company policies.

Prevention and resolution of invoice queries.

Efficiently handle customer and haulier enquiries and queries to resolution in a timely manner.

Accurately process all admin within given deadlines.

Develop knowledge of all roles within the team and provide cover when requested.

Link with the area teams and relevant external departments to ensure high level of customer service is maintained, including working within other areas should the need arise.

In conjunction with weighbridge / Batching staff, engage sufficient haulage to meet customer delivery requirements.

Liaise with the pre planner to ensure fleet is scheduled accordingly.

Monitor distribution operation regarding customer requirements and vehicle utilization during the day

Liaise with Asphalt plants and other regional coordinators to optimize distribution solution (including back-loads between areas).

Maintain good working relationships with drivers and service providers.

Carry out administrative duties associated with this role and any other duties.

Receive, log and resolve customer complaints on the Heidelberg materials NCR and Complaints system ensuring preventative and corrective measures are put in place

Education/Qualification

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Minimum of a Grade 4+ / C at GCSE in Maths and English

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Excellent knowledge of SAP, Syncrotess and other order and vehicle planning systems and standard office packages

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Good communication and analytical skills with the ability to negotiate at all levels

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Will also ideally have experience of working within a large company environment and achieving targets

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In addition to these functions employees are required to carry out such other duties as may reasonably be required.

What’s on Offer

Salary: £28,000pa

• Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
• Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
• Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
• Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
• Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
• Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover