Asphalt Regional Planner for Asphalt

3 weeks ago

Syston, United Kingdom Hanson UK Full time

**Asphalt Regional Planner for Asphalt & Contracting / Asphalt / Logistics**:
Working at Hanson is about being part of One Team. We operate over 300 production sites in the UK, employing about 3,500 people in a wide range of roles, and our aim is to be a leading sustainable business, trusted and respected by our stakeholders for the ethics we adopt and the products we supply. We are part of the HeidelbergCement Group, one of the largest building materials manufacturers in the world, and are committed to being a fair, respectful and inclusive employer. Our motivated employees are the key to our success and our culture is based on teamwork, strong customer focus, innovation and working safely and sustainably. We are focusing on a zero-harm workplace and our ambitious target to reduce our CO2 emissions by 15 per cent by 2030 ( we have already reduced them by 50% since 2009)

**Description of Team / Department**:
South East - Reporting onto Michael Roome

**Purpose of / Responsibilities of the role**:

- Answer incoming calls in a professional manner using Hanson's standard call answering script and in line with set KPIs
- Effectively manage all customer calls through actively listening to what the customer is saying in order to capture all the relevant information required to process the customer order or enquiry; asking relevant questions and communicating in an empathic, confident and assertive manner
- Negotiate customer time windows to ensure a flat delivery profile.
- Produce pre plan costs of supply supported by the Pre planner on a daily basis
- Daily liaison with allocations controller to identify planning issues and recommend corrective actions.
- Daily plant communication to agree both current and future day mixing schedule.
- Control real time order amendment and plant breakdowns with the allocators.
- Create and review Mixing programmes for plant within your area.
- Review of Mixing programmes for future enhancements.

**Skills / Experience**:

- Good level of commitment to customer service and satisfaction
- Excellent communication skills
- Allocator cycle knowledge and understanding
- Previous planning experience
- Asphalt mix scheduling

**Excellent Remuneration and Benefits**:
- Excellent remuneration packages
- Agile working / Flexible working policies in place
- Various incentive bonus schemes
- 27 days holiday (excluding bank holidays)
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Sabbatical leave
- Family friendly policies such as enhanced Maternity/Paternity, and other policies including Parental leave, Neonatal care, Adoption
- Access to our Employee Assistance Programme for free and confidential advice/support 24/7
- Trained mental health first aiders
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests
- Leading pension scheme offering with generous contributions from Hanson
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more
- Access to discounted private medical benefits
- Ongoing training and development and opportunities to help further your career
- A comprehensive structured induction programme
- Experience within a well-respected global market leader

**Additional Details**:** Location**:syston **Full Time / Part Time**:full time **Working Hours**:40.00 hrs **Contract Type**:Permanent **Shift Description**:Monday to Friday including rota'd Saturdays

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