Asphalt Regional Planner for Asphalt

**Asphalt Regional Planner for Asphalt / Logistics**:
At Hanson, we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. We understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement. As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.

We believe in building a workplace that is dedicated to promoting inclusivity and diversity. If you're interested in joining our team, we encourage you to apply, even if your past experience or skill set doesn't perfectly align with the job description. You may still be the right fit for this or other roles within our company.

We understand that you may face unique challenges in your career, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Programme, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritised.

Hanson is proud to support the armed forces and has an affiliation with the armed forces covenant. We recognise that service leavers are highly trained, focused, and incredibly talented individuals who are keen to build upon the knowledge gained throughout their services career. They can contribute a wealth of transferable skills, leadership, and life experience that can benefit Hanson UK and help us to grow.

**Description of Team / Department**:
South East

**Purpose of / Responsibilities of the role**:

- Answer incoming calls in a professional manner using Hanson's standard call answering script and in line with set KPI
- Effectively manage all customer calls through actively listening to what the customer is saying in order to capture all the relevant information required to process the customer order or enquiry; asking relevant questions and communicating in an empathic, confident and assertive manner
- Negotiate customer time windows to ensure a flat delivery profile.
- Produce pre plan costs of supply supported by the Pre planner on a daily basis
- Daily liaison with allocations controller to identify planning issues and recommend corrective actions.
- Daily plant communication to agree both current and future day mixing schedule.
- Control real time order amendment and plant breakdowns with the allocators.
- Create and review Mixing programmes for plant within your area.
- Review of Mixing programmes for future enhancements.

**Skills / Experience**:

- Good level of commitment to customer service and satisfaction
- Excellent communication skills
- Allocator cycle knowledge and understanding
- Previous planning experience
- Asphalt mix scheduling

**Excellent Remuneration and Benefits**:
- Excellent remuneration packages
- Agile working / Flexible working policies in place
- Various incentive bonus schemes
- 27 days holiday (excluding bank holidays)
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Sabbatical leave
- Family friendly policies such as enhanced Maternity/Paternity, and other policies including Parental leave, Neonatal care, Adoption
- Access to our Employee Assistance Programme for free and confidential advice/support 24/7
- Trained mental health first aiders
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests
- Leading pension scheme offering with generous contributions from Hanson
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more
- Access to discounted private medical benefits
- Ongoing training and development and opportunities to help further your career
- A comprehensive structured induction programme
- Experience within a well-respected global market leader

**Additional Details**:
**Location**:syston
**Full Time / Part Time**:full time
**Working Hours**:40.00 hrs
**Contract Type**:Permanent
**Shift Description**:Monday to Friday including rota'd Saturdays
**Company Vehicle**:none

**Hanson UK is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.**
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