Assistant Operations Manager

2 months ago

Nottingham, United Kingdom Ritz Recruitment Full time

VS/6916

Assistant Operations Manager – PBSA (Student Accommodation)

Nottingham City Centre

Salary: £31,000 per annum, plus 5% discretionary bonus

Hours: 37.5 hours per week, Predominantly working 8am – 4pm, Monday to Friday but able to also provide cover on late shifts, 12.00 – 8pm and some weekends

Working for a large purpose built student accommodation in the heart of Nottingham, the Assistant Operations Manager will become a key part of our clients existing, friendly and experienced property team.

You’ll be delivering the best resident experience, ensuring that they maintain the building to the highest standard and are compliant in all areas. You will build strong relationships with your team, who deliver the highest standards. You will be getting involved in mini-projects supporting with debt, sales and the lead-up to summer turnaround. You will work with stakeholders, third party contractors and universities, championing the needs of customers and leading by example. 

You’ll be working closely with people and customers to ensure that everyone is working and living in a fun, safe and friendly environment. You’ll support your team members with rebooking, sales, events, compliance, safety and welfare, and the summer turnaround.

Lead the management of certain onsite departments and be the magic ingredient that brings the team together.

A champion always leads by example. Demonstrate a personal desire for high levels of service in all your interactions.
Be commercial savvy, helping to drive sales and marketing to achieve great results.
Every student is different and so are the teams that work in our properties. Don’t leave your personality at the door and please bring your whole self to work – it’s this ‘you’ we want to see every day.

Always strive for the best, supporting the Operations Manager with the financial performance of the property
Build relationships with team members, third party contractors and universities to understand how our buildings provide more than a room.
Adopt an unapologetic safety first approach to operating safe and secure properties in line with all statutory, legal, and moral obligations.
You’ll thrive on delivering a great customer experience and work closely with team members to always be welcoming and provide a safe backdrop to our residents’ time at university, giving them one less thing to worry about.
You will work with team members to ensure that the physical appearance of properties is of the highest standard.
Develop and guide the team along your journey of ensuring we fill our properties all year round, with residents who want to stay year after year.

Commit to the growth of your personal development and the team members around you.
You’ll be the subject expert in all things related to the day to day running of our buildings, ensuring that all team members are able to deliver the best experience for residents.
Understand your team, what motivates and drives them to ensure we sell out our buildings, and that they are safe and compliant.
Work with our centre of excellence to know and understand how to deal with queries from Finance, People, Health and Safety, Marketing and Procurement.

Work closely with the wider team: our people are great and you can be part of that You will work particularly closely with various business units and operational teams to help assist with the running of the building, ensuring that we deliver the best customer experience.
Working in an open culture where we want to hear new ideas and how we can implement solutions to improve.
You’re the bridge between the team who keep the property running and the Operations Manager, so there might be times when you don’t have full sight of the information your manager may be privy to. You’ll need to have the skills to make judgement calls when necessary, and to work with the information available to you.
You’ll often be part of the Customer Service Advisor rotation, covering shifts when there is absence amongst the team. You’ll need to be able to keep all of the important plates spinning, while maintaining the exceptional level of customer service that our residents deserve.
Who We’re looking for:

Ideally you will be an experienced Assistant Manager or Manager from either a student accommodation background (PBSA), BTR, hotels or leisure industry such as gym manager.
You should have first class customer service and administration skills and experience
You will need to have excellent man management skills and lead by example
Ideally experienced in building management, used to dealing with maintenance enquiries / issues and facilities management
You should be resilient, and able to make sometimes tough decisions
Be a self stater and able to manage change
No two days are the same in student accommodation, if you’re up for a challenge and enjoy a fun and vibrant environment, please apply today
In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency

  • Operations Assistant

    3 months ago

    Nottingham, United Kingdom City Communications Full time

    City Communications provides Telecommunications, IT & Web Services. Serving customers across the UK since 2012 we value the high quality services we supply and that is why all of our products are designed with the user or client in mind. **What you would do in the role** - Assisting the Operations Director with the day to day operation of the business. -...

  • Operations Assistant

    3 months ago

    Nottingham, United Kingdom the clifford health club & spa Full time

    Job Overview: We are seeking a detail-oriented and organized individual to join our team as an Operations Assistant. As an Operations Assistant, you will play a crucial role in supporting the day-to-day operations of our company. This is a full-time position with opportunities for growth and development. **Responsibilities**: - Pool water tests - Fire...

  • Operations Assistant

    6 days ago

    Nottingham, Nottingham, United Kingdom Actons Solicitors Full time

    {"h2": "Operations Assistant Role Overview", "p": "Actons Solicitors is seeking a highly organized and detail-oriented Operations Assistant to join our team. As a key member of our Operations Team, you will provide essential support to our Operations Co-Ordinator, ensuring the smooth day-to-day operation of our office.Responsibilities:", "ul": [{"li":...

  • Operations Assistant

    6 days ago

    Nottingham, Nottingham, United Kingdom Actons Solicitors Full time

    {"h2": "Operations Assistant Role Overview", "p": "Actons Solicitors is seeking a highly organized and detail-oriented Operations Assistant to join our team. As a key member of our Operations Team, you will provide essential support to our Operations Co-Ordinator, ensuring the smooth day-to-day operation of our office.Responsibilities:", "ul": [{"li":...

  • Operations Assistant

    3 months ago

    Nottingham, United Kingdom Bell Cornwall Recruitment Full time

    **Operations Assistant** **Location: Nottingham** **Salary: £24,000-27,000** **FULL-TIME IN OFFICE** **BCR/OO/11002** Bell Cornwall are pleased to be hiring an Operations Assistant for a national commercial law firm. The people-focused firm pride themselves on constantly seeking improvement and making a difference. They are searching for an experienced...

  • Assistant Store Manager

    1 week ago

    Nottingham, Nottingham, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at Frasers Group. As a key member of our retail operations team, you will play a vital role in driving sales growth, improving customer satisfaction, and leading a high-performing team.Key ResponsibilitiesOperations Management: Assist the Store Manager in...

  • Assistant Store Manager

    1 week ago

    Nottingham, Nottingham, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at Frasers Group. As a key member of our retail operations team, you will play a vital role in driving sales growth, improving customer satisfaction, and leading a high-performing team.Key ResponsibilitiesOperations Management: Assist the Store Manager in...

  • Assistant Store Manager

    6 days ago

    Nottingham, Nottingham, United Kingdom GAME Full time

    {"Key Responsibilities": "Key ResponsibilitiesAs a key member of the store team, you will be responsible for assisting the Store Manager in achieving store objectives and delivering exceptional customer service.Key areas of focus include:Operations: Assist with all store operations, including planning and executing store schedules, managing inventory, and...

  • Assistant Store Manager

    6 days ago

    Nottingham, Nottingham, United Kingdom GAME Full time

    {"Key Responsibilities": "Key ResponsibilitiesAs a key member of the store team, you will be responsible for assisting the Store Manager in achieving store objectives and delivering exceptional customer service.Key areas of focus include:Operations: Assist with all store operations, including planning and executing store schedules, managing inventory, and...

  • Assistant Store Manager

    1 week ago

    Nottingham, Nottingham, United Kingdom Frasers Group Full time

    About the RoleThe Assistant Store Manager is a key member of the store team, responsible for supporting the Store Manager in achieving store objectives. This role requires a strong focus on operations, sales, and customer experience.Key ResponsibilitiesAssist the Store Manager in overseeing store operations, including inventory management, visual...

  • Assistant Store Manager

    1 week ago

    Nottingham, Nottingham, United Kingdom Frasers Group Full time

    About the RoleThe Assistant Store Manager is a key member of the store team, responsible for supporting the Store Manager in achieving store objectives. This role requires a strong focus on operations, sales, and customer experience.Key ResponsibilitiesAssist the Store Manager in overseeing store operations, including inventory management, visual...

  • Assistant Store Manager

    3 days ago

    Nottingham, Nottingham, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at Frasers Group. As a key member of our store management team, you will be responsible for assisting the Store Manager in leading the store to achieve exceptional results in sales, customer service, and operational efficiency.Key ResponsibilitiesAssist...

  • Assistant Store Manager

    3 days ago

    Nottingham, Nottingham, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at Frasers Group. As a key member of our store management team, you will be responsible for assisting the Store Manager in leading the store to achieve exceptional results in sales, customer service, and operational efficiency.Key ResponsibilitiesAssist...

  • Operations Assistant

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Anabas. Full time

    Anabas, a dynamic national facilities management company, is seeking an experienced Facilities Assistant to provide exceptional client experiences through the delivery of their duties.The ideal candidate will possess excellent customer service skills, high standards in operational delivery, and the ability to understand client requirements.Basic skills in...

  • Assistant Store Manager

    2 weeks ago

    Nottingham, Nottingham, United Kingdom GAME Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at GAME. As a key member of our store management team, you will play a vital role in driving sales, improving customer satisfaction, and ensuring the smooth operation of our stores.Key ResponsibilitiesOperations ManagementAssist the Store Manager in...

  • Assistant Store Manager

    2 weeks ago

    Nottingham, Nottingham, United Kingdom GAME Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at GAME. As a key member of our store management team, you will play a vital role in driving sales, improving customer satisfaction, and ensuring the smooth operation of our stores.Key ResponsibilitiesOperations ManagementAssist the Store Manager in...

  • Assistant Store Manager

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at Frasers Group. As a key member of our retail operations team, you will play a vital role in driving sales growth, improving customer satisfaction, and leading a high-performing team.Key ResponsibilitiesOperations Management: Assist the Store Manager in...

  • Assistant Store Manager

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at Frasers Group. As a key member of our retail operations team, you will play a vital role in driving sales growth, improving customer satisfaction, and leading a high-performing team.Key ResponsibilitiesOperations Management: Assist the Store Manager in...

  • Operations Manager

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Forsyth Barnes Full time

    Operations Executive Role at Forsyth BarnesForsyth Barnes, a leading company in the E-commerce, FinTech, and Sports sectors, is seeking an experienced Operations Executive to join its dynamic team in Nottingham. As an Operations Executive, you will play a crucial role in supporting the company's growth and success by driving efficiency, innovation, and...

  • Operations Manager

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Forsyth Barnes Full time

    Operations Executive Role at Forsyth BarnesForsyth Barnes, a leading company in the E-commerce, FinTech, and Sports sectors, is seeking an experienced Operations Executive to join its dynamic team in Nottingham. As an Operations Executive, you will play a crucial role in supporting the company's growth and success by driving efficiency, innovation, and...