Customer Service Centre Team Leader

2 weeks ago


Wigston Parva, United Kingdom 365 People Full time

Customer Service Centre Team Leader

We are seeking a passionate Customer Service Centre Team Leader to join our company based in Wigston.

This is a hybrid role that will require you to be in the office min 2 days a week (including Tuesday’s).

In this role, you will be pivotal in leading a committed team, ensuring a high quality of service to their customers. Your management background of working in a fast-paced contact centre will be vital when coaching and developing your team to provide an expert, knowledge-based support service to all customers.

You will identify, develop, and implement customer service process improvements with a view of continuously developing our service.

Our client is currently going through a period of growth and has excellent progression paths.

Essential criteria

Experience of managing a team and/or project

Experience of supervising and motivating others - evaluating work performance and providing feedback and guidance

Experience of presenting to large and small audiences using PowerPoint or other presentation tools

Experience of working without direct supervision inside and outside of the normal office environment

Experience of using multi-relational databases and manual processes

Experience in complaint handling and management

Experience of coaching and people development

A minimum of 5 GCSE at grade C or above, including Maths and English Language (or equivalent)

This position is a full-time permanent position (35hours per week) and is offering a £30k pa starting salary with 33 days holiday



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