Customer Service Centre Advisors Ftc
2 weeks ago
Customer Service Centre Advisor
Location:
Wigston, LE18
Salary:
£20,250 per annum
Hours:
Full time, 35 hours a week, 9-5pm
Monday to Friday with some hybrid working
Type:
FTC until September 2023
Are you able to build strong relationships with customers? Do you know your way around a computer and have strong IT skills? Are you immediately available? If so, this could be the role for you
Flowers Associates are currently seeking two Customer Service Centre Advisors to join a well-established company based in Wigston, LE18, on a fixed term contract basis until September 2023.
This would be a fantastic opportunity for someone who is looking towiden their skillset within a reputable company.The Role
The successful Customer Service Centre Advisor will be responsible for the following duties:
- Being the first line telephone contact for incoming membership, training and booking enquiries
- Understand membership and training products to be able to talk to potential and existing customers about them, upselling as part of this process when necessary
- Process subscription payments and resolve queries/objections where necessary by contacting members using the appropriate media to ensure payments and/or funds are properly processed.
- Processing event bookings, creating accurate records on the CRM system, collecting resources in a timely manner prior to the event and dealing with any associated queries regarding these
- Raise invoices, process payments and credit notes as required, dealing with queries as they arise
- Provide first line technical support to customers who are experiencing issues with systems such as the website
Extra information:
- 30 Minute bus ride from Leicester City Centre
- Free parking on site
- Hybrid working available once competent
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