Customer Service Advisor

4 weeks ago


Quedgeley, United Kingdom Red Recruitment Full time

Red Recruitment is recruiting a Customer Service Advisor in Gloucester to join our client, a business that distributes rooftop solar PV asset portfolios across the UK.

The salary for this position is £25,320 per annum and is a permanent position.

Benefits and Package for a Customer Service Advisor:

Salary: £25,320 per annum
Hours: Monday - Friday rotational shift patterns, 8am - 4.30pm and 9am - 5.30pm
Contract Type: Permanent
Location: Gloucester
Free work social events including Christmas Party and summer BBQ
Strong team culture
Contributory pension (up to 5%) with over payment option
Buy and sell annual leave facility
25 days paid holiday, with an additional day for each year of service, up to a maximum of 30 days
Long service awards
Excellent maternity and paternity benefits
Death in service cover
Bike2work scheme
Employee assistance programme
Company with career support, defined progression structures and significant opportunities for career progressionKey Responsibilities of a Customer Service Advisor:

Answering inbound queries from customers and members of the public
Making outbound calls to arrange and schedule engineer appointments
Maintaining client records and scheduling engineer bookings on the system
Booking hotel accommodation for field engineers where required
Arranging quotes for external works where required
Assisting the internal account Management team, Sales Team and Installation Team
Performing other adhoc duties as requested Key Skills and Experience of a Customer Service Advisor:

Experience of handling high volumes calls
High levels of organisation
Excellent administration and IT skills
Strong written and verbal communication skills
Results focused with the ability to find solutions to problems If you are interested in this position or would like to know more, please apply now

Red Recruitment (Agency)



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